Clinic Supervisor

Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues, or concerns that require attention. Assists in management of clinical unit operations. Reports to the Clinic Manager of the Department. This position supervises clinical staff, which may include Support Coordinators, Medical Assistants, and LVNs.

Essential Duties:

• Serves as Back Office Clinical Supervisor. Supervises at least two full-time staff or the equivalent, coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.
• Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues, or concerns that require attention.
• Generates Daily Room/Staff Assignments. Arranges for staff coverage as needed.
• Trains all clinical staff to ensure compliance with hospital policies.
• Oversees Special Programs/Projects for the Department, including, but not limited to USC Workers Compensation Program, assists in developing clinic procedures and protocols.
• Acts as liaison between supervisor and subordinates for communicating information, assignments, priorities, and special requests. Monitors status of pending items and follows up, as needed.
• Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.
• Promotes security by alerting appropriate personnel for safety, fire, and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
• Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies.
• Coordinates staffing to ensure breaks and meal periods are covered. Provides coverage as needed.
• Schedules clinic appointments and surgery appointments. Coordinates authorizations for surgical appointments. Manages block time.
• Balances cash drawer daily per USC policy. Ensures copays and other cash payments are collected. Ensures all batches are closed out at the end of each clinic day.
• Other administrative/analytical work as required, including preparing meeting agendas on an as-needed basis.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req 2–5 years in a related role.
• Req Lead or Supervisory experience.
• Req Clinical & Office management combined with experience in general administration required

• Req Organization/time management skills.
• Req Demonstrates ability to utilize effective, appropriate, and diplomatic oral and written communication skills.
• Req Must be comfortable with computers and medical terminology.
• Req Must have in-depth knowledge of all insurance types, including government health programs.

Preferred Qualifications:

• Pref Specialized/technical training Medical Assistant Diploma/Certificate from an accredited program

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City); If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Req Basic Life Support (BLS) Healthcare Provider from American Heart Association