Customer Experience Manager
Head Over Heels
Date: 1 day ago
City: Middletown, NJ
Contract type: Full time
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Benefits:
About Us
At HOH, we are dedicated to delivering exceptional customer experiences while fostering a positive and supportive workplace. We believe that strong leadership and a people-first mindset create outstanding service for both our customers and our team.
Job Overview
We are looking for a Customer Experience Manager with a strong hospitality and customer service background. This role requires an outgoing personality, exceptional leadership skills, and the ability to motivate and inspire a dynamic team. The ideal candidate is passionate about creating a seamless customer experience, enhancing operational efficiency, and developing team members to reach their full potential.
Responsibilities:
- IRA
- Tuition Discounts
- Aflac & Life insurance
- Holiday Pay
- Sick and Earned Time Off
- Medical Insurance
- Opportunity for advancement
- Training & development
About Us
At HOH, we are dedicated to delivering exceptional customer experiences while fostering a positive and supportive workplace. We believe that strong leadership and a people-first mindset create outstanding service for both our customers and our team.
Job Overview
We are looking for a Customer Experience Manager with a strong hospitality and customer service background. This role requires an outgoing personality, exceptional leadership skills, and the ability to motivate and inspire a dynamic team. The ideal candidate is passionate about creating a seamless customer experience, enhancing operational efficiency, and developing team members to reach their full potential.
Responsibilities:
- Oversee daily operations for efficiency and smooth workflow.
- Manage team communication via Google Chat and Connect Team.
- Develop and maintain SOPs, ensuring policy compliance and training.
- Handle incident reports, evaluations, and proper documentation.
- Track inventory and manage donation requests.
- Support and train C.A.R.E. Specialists, ensuring timely task completion.
- Lead onboarding and professional development for new hires.
- Coordinate bi-weekly meetings to streamline operations.
- Maintain waitlists, attendance records, and family communications.
- Visit locations to support staff, recognize strengths, and drive improvements.
- Enhance customer experience and operational processes.
- Experience in hospitality or customer service management is required.
- Strong leadership and communication skills.
- High-energy, customer-focused, and team-oriented mindset.
- Ability to multitask, problem-solve, and drive efficiency.
- A dynamic and supportive team environment.
- Opportunities for growth and professional development.
- The ability to make a meaningful impact on both customers and team members.
- Competitive salary and benefits package.
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