Clinical Scheduler
Heritage Medical Associates
Date: 1 day ago
City: Nashville, TN
Contract type: Full time
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SUMMARY: The Clinical Scheduler is responsible for effectively and professionally managing patient flow from arrival to departure; performing various clerical duties; deals with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations. Handles incoming calls, schedules appointments, returns calls from patients, calls in prescriptions/changes as well as other phone responsibilities. Other duties may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel.
- Schedule appointments according to doctors' instructions and/or template in the Patient/Practice Management (Scheduling) system.
- Review and scan all lab results, correspondence and necessary documents in the patient record.
- Handle incoming calls; take complete and accurate phone messages including callers' name, telephone number. For sick calls include signs and symptoms, drug allergies, present medications, and pharmacy phone number. Prescription refills need to include the name of the drug, dosage, frequency, and pharmacy phone number. Document appropriately in the EMR system.
- Return patient calls in a timely manner.
- Call in prescriptions/changes according to the doctor's instruction (doctor's order). Document appropriately in the EMR system.
- Check for accuracy of insurance status, eligibility, account information, and all vital statistics.
- Complete referrals and pre-certifications in a timely manner; should have a good understanding of all insurance companies and referral/pre-certifications requirements.
- Must have predictable and consistent attendance.
SECONDARY DUTIES
- Open mail daily.
- Maintain a clean and orderly work area.
- Check for accuracy of insurance status, eligibility, account information, and all vital statistics.
SUPERVISORY RESPONSIBILITIES
- This job has no supervisory responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to cope with busy, challenging office environment.
- Strong phone skills.
- Pleasant, courteous personality.
- Basic typing and computer skills (Patient/Practice Management (Scheduling) & Electronic Med. Records experience helpful) minimum 25 wpm typing.
- Ability to communicate effectively both written and verbally.
- Minimum of two years experience in a physician's office.
EDUCATION and/or EXPERIENCE
- High school education or equivalent.
- 3-5 years experience in an office environment in the medical field.
CERTIFICATES, LICENSES, REGISTRATIONS
- Healthcare Provider BLS Certification.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Must be able to stand/sit for 8 to 10 hours a day.
- Requires regular walking, bending, pushing, pulling and lifting.
- Must be able to lift at least 10-15 lbs.
- Must be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chair.
- Must be able to assist patients with turning/positioning on exam table.
- Must be able to push patients in wheelchair.
- Must be able to manipulate objects; reaching, grasping, handling.
- Must exhibit good communication skills; understand, respond and translate into action.
- Clinical setting; exposure to communicable diseases, medical preparations and other conditions common to a clinical environment.
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