Onsite Technician - Avaya Systems

Description

Company Overview:

We are a leading provider of communication solutions based in Atlanta, Georgia, offering world-class support and implementation services for Avaya-based telephony systems. As a trusted partner for businesses seeking cutting-edge communication platforms, we specialize in ensuring the reliability and performance of Avaya systems. Due to rapid growth and a commitment to delivering exceptional customer service, we are seeking a skilled and motivated Service Technician to join our talented team. If you are passionate about working with Avaya technology and want to contribute to the success of businesses by ensuring optimal communication solutions, we encourage you to apply.

Position Overview

We are looking for a Service Technician with a strong background in Avaya systems and platforms. This role requires a deep understanding of the Avaya Aura platform (R10), Avaya Core Servers, Avaya IX Messaging, RSI Accounting, and Avaya IP, Digital, and Analog endpoints. As a key member of our team, you will be responsible for the installation, maintenance, troubleshooting, and optimization of our clients' Avaya-based telephony and messaging systems. Your technical expertise will help ensure that systems are performing at peak capacity and that client needs are met with precision and professionalism. This is an onsite position located in Atlanta, Georgia.

Why Join Us?

• Competitive Salary and Benefits: We offer a competitive salary along with comprehensive benefits including health, dental, vision insurance, paid time off, and 401(k) retirement plans.
• Career Growth: We believe in the growth and development of our employees. You will have opportunities for professional certification, training, and career advancement within the company.
• Work with Leading Technologies: You will gain hands-on experience with the latest versions of Avaya products and gain exposure to new advancements in telecommunication systems.
• Collaborative and Supportive Environment: Join a team of professionals committed to sharing knowledge, solving problems together, and delivering excellent customer service.
• Location and Work-Life Balance: Located in Atlanta, Georgia, you’ll enjoy a vibrant city with a healthy work-life balance, flexible hours, and opportunities to work from home as needed.
  
  

How to Apply: To apply, please submit your resume and cover letter, detailing your experience with Avaya systems, certifications, and how your expertise aligns with the role. We encourage candidates to include examples of past projects or specific technical accomplishments.

Application Deadline: 12/20/24

Requirements

Key Responsibilities:

• Installation and Configuration:
  
  

Install, configure, and optimize Avaya Aura platform R10, ensuring the proper setup of core servers, software, and endpoints.

• Avaya IX Messaging Support:
  
  

Install, configure, and provide ongoing support for Avaya IX Messaging, ensuring secure and reliable messaging functionality.

• Endpoint Management:
  
  

Troubleshoot, configure, and support various Avaya IP, Digital, and Analog endpoints, ensuring users can seamlessly connect with the communication system.

• RSI Accounting Configuration:
  
  

Implement and maintain RSI Accounting systems in an Avaya environment, ensuring accurate billing and usage reporting.

• Troubleshooting and Support:
  
  

Provide hands-on troubleshooting for hardware and software issues across Avaya Core Servers and all Avaya products, responding promptly to client requests and service tickets.

• System Upgrades and Maintenance:
  
  

Conduct system upgrades, patches, and preventive maintenance to ensure that the Avaya environment is current and operating smoothly.

• Client Interaction:
  
  

Work closely with clients to understand their needs, provide training, and offer consultation on system improvements. Ensure timely and effective resolution of client concerns and inquiries.

• Documentation:
  
  

Maintain detailed documentation of installations, changes, troubleshooting steps, and resolutions. Update system logs, service reports, and client communications to ensure accuracy and thorough record-keeping.

• Collaboration:
  
  

Collaborate with the technical support team to resolve complex issues and ensure high-level service delivery. Share best practices, insights, and technical knowledge with colleagues.

Required Qualifications

• Experience with Avaya Systems:
  
  

Extensive hands-on experience with Avaya Aura platform R10 and Avaya Core Servers including installation, configuration, troubleshooting, and support.

• Avaya IX Messaging:
  
  

Proficiency with Avaya IX Messaging systems, ensuring secure, reliable, and high-performance messaging services.

• RSI Accounting:
  
  

Proven experience with the implementation and support of RSI Accounting systems within the Avaya ecosystem.

• Avaya Endpoints:
  
  

Strong knowledge of Avaya IP, Digital, and Analog endpoints, including setup, configuration, and troubleshooting.

• Technical Troubleshooting:
  
  

Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues involving both hardware and software components.

• Customer Focus:
  
  

Excellent customer service and communication skills. Ability to engage directly with clients, understand their needs, and provide effective solutions.

• Work Independently:
  
  

Ability to work autonomously, managing tasks, priorities, and projects efficiently in a fast-paced, client-facing environment.

Preferred Qualifications

• Avaya Certifications:
  
  

Certifications such as Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS) are strongly preferred.

• Advanced Networking Skills:
  
  

Familiarity with networking protocols and the ability to troubleshoot network issues as they relate to VoIP and telecommunication systems.

• Cloud Integration Experience:
  
  

Knowledge or experience with Avaya Cloud Office and integration with on-premise solutions is a plus.

• VoIP and Unified Communications:
  
  

A solid understanding of VoIP technologies, unified communications, and how they integrate with legacy systems.