Return to Work Coordinator

Job Summary

The Return to Work Coordinator plays a crucial role in helping employees safely return to work after they have been absent due to injury, illness, or other medical reasons. The primary responsibility of the Return to Work Coordinator is to facilitate a smooth and successful transition back into the workplace while ensuring that both the employee and the employer comply with relevant laws and regulations.

Essential Duties and Responsibilities

The following reflects the current definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.

• Liaison between Employee and Employer:
• Serve as a point of contact for the injured or ill employee and their supervisor or manager.
• Facilitate communication between the employee, healthcare providers, and the employer to ensure everyone is on the same page regarding the return to work process.
• Using critical thinking and judgement, assess the medical information and client referral request to determine the best resource on a case-by-case basis.
• Monitor Progress:
• Regularly check in with the returning employee to assess their progress and well-being.
• Adjust the return to work plan as necessary based on the employee's evolving needs and abilities.
• Process all aspects of the return-to-work referral to both internal clinical and external subcontracted vendors ensuring compliance with regulatory requirements and client service level agreements.
• Upon completion of case, ensure all reports and case closure system documentation meet quality standards.
• Provide exceptional customer service by exhibiting a high sense of urgency, exceptional follow up/follow through and positive communications, both verbally and in writing.
• Exhibit a strong focus on detail by meticulously reviewing documentation across various systems and platforms.
• Identify issues and raise concerns to the supervisor to develop a plan for resolution.
• Identify process improvements to gain efficiencies.
• Attend conference calls/meetings as needed.
• Meet deadlines and company goals.
• Perform additional duties and assume additional responsibilities as identified by the Operations Supervisor to ensure the efficient operation of the AMS Department.
• Education and Experience
• High school diploma or general education degree (GED) required.
• A minimum of three years of related experience is required.
• Case management experience related to leave, disability, and/or accommodations is strongly preferred.
• Must be accustomed to medical terminology.
• Associate degree or Medical Office Assistant certification preferred.

• Skills and Competencies
• Strong verbal, written, and interpersonal communication skills.
• Must be able to demonstrate the ability of maintaining privacy and confidentiality.
• Strong critical thinking skills; problem-solving, and decision-making.
• Must have the ability to gather data, compile information and prepare reports.
• Ability to manage multiple priorities, with attention to detail and accuracy.
• Ability to create and edit written materials.
• Ability to communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Demonstrate cooperative behavior with colleagues, supervisors, and clients.
• Strong time management, organizational, and follow-through skills.
• Ability to meet and exceed daily and weekly individual performance goals.
• Ability to work independently as well as assisting other team members when needed.
• Requires regular and predictable attendance and punctuality.

• Computer Skills
• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and learn other software as needed.

• Physical Demands
• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
• May occasionally lift and/or move up to 15 pounds.

• Work Environment
• Mainly indoor, office environment conditions.
• The noise level is usually moderate.
• Air quality is good and temperature is controlled.
• Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home setup must meet all Company IT, privacy, and safety requirements.

This position has an hourly pay range of $26 - $29 per hour. Final compensation offered will be determined by factors such as job-related knowledge, skills, experience, and qualifications.

Benefits for this position include 401K and pro-rated PTO.