Process Coordinator II

Capital One’s Governance, Valuations, & Innovation (GV&I) Team is a second line of defense function housed within the Credit Risk & Analytics (CR&A) Division. CR&A is responsible for Risk Governance, Risk Appetite, Credit Risk Policy, and Assurance Exam Management activities for the Commercial Bank. The team’s contribution is critical in providing a foundation for sound risk management practices, complying with internal policies and regulations, and exhibiting the overall culture of Capital One.

At Capital One, you will find an environment that inspires a can-do-anything spirit with a multitude of supportive resources. Better still, you will find managers who encourage you to be your best in all areas of your life.

GV&I is seeking a Process Coordinator-level associate to manage and monitor the Real Estate appraisal procurement process. The associate will be a core member of the Real Estate Valuations team, responsible for a wide range of functions including monitoring the Real Estate Information Management System (RIMS) queue, managing project specific information, and building good relationships across the organization. The ideal candidate must be able to collaborate across teams, apply critical thinking, exhibit strong attention to detail, and demonstrate the ability to adapt in a dynamic environment.

Specific responsibilities include, but are not limited to:

• Managing project-specific information, including uploading information to the Real Estate Information Management System (RIMS), releasing it to internal client/external vendors, providing support for Valuations projects, and managing the third-party relationships vendor list

• Acting as a liaison between Valuations, internal clients, and vendors regarding appraisal status

• Facilitating on time delivery of appraisal reports through proactive communication with all parties (such as vendors, underwriters, and review appraisers)

• Participating in general administrative duties such as invoice processing

• Assisting internal account officers to address questions, information changes and status updates on Real Estate Information Management System (RIMS) projects

• Monitoring the Real Estate Information Management System queue, completing external tasks, creating, and reviewing tasks, tracking bid status reports, reviewing, and releasing bids, and awarding projects as advised by the leadership

• Building and maintaining good business relationships with Senior Leadership team and staff across the organizations

Desired Skills:

• Self-starter with a background in Real Estate Valuations
• Strong data analytical skills and data management processes
• Independent problem-solving and discretion
• Proactive and results-oriented
• Strong written and verbal communication skills
• Excellent attention to detail
• Willingness to learn, adapts easily to change and confident with diverse thinking
• Knowledge and experience using Microsoft Office applications and Google Suite

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of administrative experience
• At least 2 years of experience in Microsoft Office Suite and Google Suite

Preferred Qualifications:

• Associate’s degree
• 3+ years of experience with Real Estate Appraisals
• 3+ years of experience managing vendors and award of appraisal assignments
• 3+ years of experience with invoices

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $62,500 - $71,300 for Process Coordinator II

Richmond, VA: $56,800 - $64,800 for Process Coordinator II

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.