Global Logistics Manager

About Albert Uster Imports

Albert Uster Imports, Inc. (“AUI”) is a privately held gourmet food company headquartered in the Washington, DC area (Gaithersburg, MD) with warehouse locations in Kansas City, Las Vegas, Miami, Los Angeles, San Francisco and Gaithersburg. AUI falls under the Vestar Capital Partners portfolio with affiliate organization, Roland Foods, LLC.

Founded in 1968, the company offers over 1,400 products from around the world. We serve leading hotels, restaurants, casinos, cruise lines, airlines, and manufacturers with innovative, high quality products and solutions to their most demanding culinary challenges. We operate a network of distribution centers across the U.S. and serve select international markets as well. AUI has a national direct selling organization of over 60 sales professionals and a staff of culinary experts (chefs and food scientists) adept at custom product solutions.

About The Role

We are seeking an experienced and dynamic Global Logistics Manager to oversee and optimize our supply chain operations both domestically and internationally. This role involves managing cold chain logistics, supervising one team member, and ensuring compliance with regulatory and operational standards. The manager will manage key logistics functions, including vendor coordination, cost optimization, compliance, and reporting while maintaining exceptional standards of accuracy and efficiency.

As a response to the pandemic, Albert Uster Imports Inc. office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Monday through Wednesday, with the option to telework on Thursday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at the Gaithersburg office are required to work in-person for the abovementioned days, outside of any People & Culture-approved disability accommodation request.

Responsibilities

Logistics Operations Management

• Oversee and manage the movement of goods to ensure timely and efficient delivery across domestic and international markets
• Coordinate with overseas service providers to determine optimal loads considering cost, temperature, transit times, and hub-and-spoke logistics
• Develop and maintain domestic routing guides for use by product vendors
• Negotiate and maintain rate sheets, tariffs, and inbound freight matrix calculations
• Provide inbound freight estimates for ad-hoc air shipments
  
  

Cold Chain Expertise

• Maintain and enhance temperature-controlled supply chains to ensure product integrity and compliance
• Work closely with Purchasing teams and Distribution Center (DC) management on container reviews, inbounds, transfer scheduling, and optimal freight solutions
  
  

Compliance and Documentation

• Maintain shipment and documentation filing systems for operational purposes and mandated record-keeping requirements
• Audit duty invoices for accuracy and compliance and assist with duty classification for new products
• Maintain FDA Facility Registrations and update internal and broker files periodically
• Respond to government requests, such as sampling, lab testing, and import permits
• Manage HazMat listings, MSDS submissions, and product classifications with consultants
  
  

Reporting and Analytics

• Provide regular reports, dashboards, and shipment analyses for internal and external use
• Monitor outstanding purchase orders and transfer receipts
• Provide monthly cost analytics and propose cost-reduction opportunities
  
  

Team Leadership

• Supervise and mentor one team member, providing guidance and support in achieving departmental objectives
  
  

Vendor and Stakeholder Coordination

• Schedule and communicate delivery appointments, including handling FDA holds/releases in coordination with AUI DCs
• Communicate sub-optimal vendor performance to Purchasing and Innovation teams
• Manage relationships with carriers, customs brokers, and other service providers
  
  

Claims and Incident Management

• Manage all over, short, and damage (OSD) incidents, file carrier/insurance claims, and reconcile settlements
• Assist the Director of Supply Chain in coordinating product disposal or donation records
  
  

Miscellaneous Responsibilities

• Assist in the preparation and movement of trans-loads, cross-docks, off-site storage, replenishments, and DC transfers
• Maintain carrier COIs, marine insurance, customs bonds, and related policies
• Support the VP Supply Chain and Purchasing Teams with reports and analytics as needed
  
  

Qualifications

Required

• 5+ years of experience in logistics management, including domestic and international operations
• Strong expertise in cold chain logistics and regulatory compliance; food industry experience preferred
• Familiarity with customs regulations, FDA, USDA permits, and HTS classification processes
• Proficiency in logistics software and advanced Excel skills
• Thorough knowledge of customs brokerage, freight management, and global trade compliance
• Ability to lead and mentor team members effectively
• Strong organizational skills with a high degree of accuracy and reliability
  
  

Preferred

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Experience with HazMat management and classification
• Certifications in logistics, supply chain, or cold chain management (e.g., CSCMP, CLTD)
• A background in the food industry is a strong advantage.
  
  

SALARY RANGE

We hire exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways we do that is through a competitive compensation package. The base salary for this role will be $80,000 - $95,000.

This role will be bonus-eligible.

Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion, the salary offered.

Founded by immigrants, AUI & Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together. All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent!

AUI is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. AUI considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. AUI is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Please read Albert Uster Import’s California Job Applicant Privacy Policy here.