Call Center Agent

Description

Job Title: Call Center Agent

Company: The One Agency

Location: St. Louis, MO

Job Description: We are looking for motivated and detail-oriented Call Center Agents to join our customer support team immediately in St. Louis. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, and provide professional support to ensure client satisfaction.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and courteously.
• Handle outbound calls to follow up on client requests and provide updates.
• Resolve customer complaints or concerns efficiently while maintaining a professional demeanor.
• Provide accurate information about company services, policies, and procedures.
• Record and update client information in the database with attention to detail.
• Collaborate with other departments to resolve complex customer issues.

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Excellent verbal communication and active listening skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement
• Supportive and collaborative work environment

About The One Agency

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.