Laboratory Technician Support Services Supervisor

Job Summary:

Responsible for the supervision and daily operations of the laboratory, coordinating all unit activities and promoting optimal department and individual technical performance of support staff such as Lab Assistants, Lab Aides, Path. Tissue Techs, Autopsy Techs, and Lab Clerks.

Essential Responsibilities:

• Supervises and ensures the quality, quantity, and reliability of the work performed by all laboratory support staff.
• Optimally schedules and distributes personnel during periods of varying work load.
• Reviews specimens to ensure they are collected and processed according to established time and quality standards.
• Acts as liaison between medical staff and clinical laboratory to clarify orders, obtain missing information, resolve problems, and coordinate the processing of special and routine tests.
• Ensures compliance with federal, state, and local, medical center, and departmental regulations and policies.
• Ensures that work areas are maintained for cleanliness, safety, and aesthetics.
• Provides staff with ongoing training, orientation, evaluation, coaching, and disciplining.
• Fosters teamwork and harmonious relationships within the department.
• Handles and resolves patient and staff concerns in a timely manner.
• Responds to patient care issues to maintain quality of service.
• May oversee the collection and documentation of patient fees.
• Determines the supplies needed for operation of assigned area(s) within the laboratory.
• Maintains a cost effective budget and keeps current with new products and vendors.
• Assists in the coordination and maintenance of the laboratory disaster plan.
• Develops procedures and systems to meet patient care, staff and physician needs.
• Maintains and updates departmental manuals.
• Collects workload data and other statistical data as required.
• Maintain computerized access for all laboratory specimens.

Basic Qualifications:

Experience

• Minimum five (5) years of technical experience in a clinical laboratory.
• Minimum one (1) year of supervisory/leadership experience.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Phlebotomy Technician II Certificate (California) OR Medical Laboratory Technician License (California) OR Limited Phlebotomy Technician Certificate (California) OR Phlebotomy Technician I Certificate (California)

Additional Requirements:

• Recent experience (within three years of hire date) in a high volume clinical laboratory required.
• Knowledge of management theories and principles.
• Knowledge of medical terminology. Strong written and verbal skills required.
• Must be able to work in a Labor/Management Partnership environment.

Notes:

• May be assigned to assist and travel within SBC service area, including Ontario Medical Center due to operational and technical needs.

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.