Processing Associate

About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster, and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we’d love to have you join us.

About the Role

As a Processing Associate, you will be responsible for the accurate reading, interpretation of, and data entry of all prescriptions into the computer system while being responsible for secondary billing and troubleshooting third-party rejections. Your responsibilities will include:

• Accurately translate and enter prescription information into the pharmacy database according to state regulations.
• Provide precise and timely information to customers regarding medications, insurance coverage, and pharmacy services.
• Verify insurance information and process insurance claims.
• Communicate with pharmacists and other team members to clarify prescription details and resolve any related issues.
• Ensure compliance with all applicable laws, regulations, and pharmacy policies while maintaining the confidentiality of patient information.

Requirements

Our team prides itself on providing a world-class customer experience by ensuring the operational needs of the business are met. This means being an efficient executor while exemplifying our values: everybody needs some looking after sometimes and winning together.

• You are located in the state of New York or New Jersey and have 1+ years of experience as a pharmacy technician with PTCB certification preferred, but not required.
• You are familiar with general pharmacy terminology, including SIG codes, and brand and generic names of medications.
• You are available to work within the operating hours: Monday - Friday: 12:00 PM - 10:00 PM, Saturday - Sunday: 10:00 AM - 6:00 PM
• You have access to a reliable computer with audio and video capabilities, including high-speed internet of at least 100 Mbps
• You work hard and enjoy the process, combining emotional intuition for a great consumer experience with analytical rigor to improve pharmacy processes, celebrating wins along the way.

What We Offer

• Competitive compensation, commensurate with qualifications and experience

• Comprehensive benefits package including medical, dental, and vision coverage
• The opportunity to work alongside some of the brightest minds in healthcare and technology
• The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.