Assistant Sommelier

SUMMARY: Responsible for assisting guest with wine selections.

PRIMARY RESPONSIBILITIES

• Assists guest with wine selections during dining to ensure a superior guest service experience.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak and understand English. This is normally acquired through a high school diploma. Must have legible handwriting.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work may include weekends, nights, and holidays. Must be able to work on own, without constant supervision.
• Must have knowledge of wine and food pairings.
• Must be willing to attend accredited Sommelier programs to further wine knowledge which may lead to a full-time Sommelier position with the company.

WORKING CONDITIONS

Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels. Must have demonstrated ability in maintaining consistent, high quality guest service levels.

Physical Requirements

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.