Reentry Employment Counselor

Job Location:

Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
460 North Mesa Drive, Mesa, Arizona 85201
www.azdes.gov

Job Summary:

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. We are seeking an experienced and highly motivated individual to join our team as a Reentry Employment Counselor with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided will be for reentry program and will focus on incarcerated and formerly incarcerated populations. This position will be required to utilize a business methodology that drives continuous improvement.

Must be willing and able to work in correctional facilities, parole/probation offices, community agencies, residential centers; and work outside of traditional 8-5 work hours. This position is 100% in an office setting.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Assess skills, abilities, work history, employment barriers and career interests, retention follow up; develop employment plans; determine eligibility for services; provide information on Labor Market, In-Demand industries, and occupations; and identify and coordinate with formal and informal resources to remove barriers, develop skills, and achieve certifications.
• Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
• Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; and resolution of customer issues and complaints. Travel to locations within assigned area is required.
• Attend required training and meetings.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Labor Market Information and In-demand Industries and Occupations.
• Knowledge of interviewing techniques, assessment tools and strategies and transferable skills.
• Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
• Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
• Skill in written and verbal communication, including public speaking, presentation, and interviewing.
• Skill in adapting to changing circumstances, staff and client’s needs, and work with interruptions.
• Proficiency Microsoft Office, Google, database systems, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
• Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, Department of Corrections, and Department of Administration rules, policies, and procedures.
• Ability to strictly adhere to correctional department policies and procedures.
• Ability to plan and organize work in accordance with Division priorities and time management methodology.
• Ability to work in a correctional facility and react quickly in emergency situations.
• Ability to remain professional, calm, and adapt communication style with diverse customer needs or customers that are frustrated.

Selective Preference(s):

The ideal candidate for this position will have:

• High school diploma or equivalent.
• Two (2) years of experience in public contact or customer service work experience, employment counseling or recruitment.
• Experience in a correctional facility.

Pre-Employment Requirements:

• Must complete all corrections designated training within one (1) month of hire and remain current with all corrections required training.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.

Contact Us:

For questions about this career opportunity, please contact Maritza Duffy at (602) 679-5360 or email [email protected]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.