Fan Engagement Coordinator

This is a full-time, in-person position located in Indianapolis, Indiana.

About Us

audiochuck is a fast-growing, dynamic company driven by our mission to tell the right stories, in the right ways, for the right reasons. Our team is made up of immensely passionate people who love what we do and don't stop until we're proud. Excellence is required at audiochuck - we have a responsibility (and privilege) to honor the voices of those whose stories we tell.

We approach our content with empathy, compassion, and a genuine desire to make a difference. Advocacy is an essential part of the audiochuck culture as we strive to positively impact victims and their families through the use of our time, money, and resources.

Committed to developing our people and fostering a long-term team of talented media professionals, we are seeking motivated top talent to join our amazing team. If you're exceptional at what you do, possess an innate desire to work hard alongside a team to create something meaningful, and thrive in a fast-paced environment, then audiochuck may be a good fit for you.

About The Fan Engagement Coordinator Role

The Fan Engagement Coordinator will play a vital role in ensuring meaningful interactions with our audience. This position is responsible for tracking and organizing case suggestions, scheduling fan content across multiple platforms, and assisting with sentiment analysis and engagement across various channels. If you love building relationships with audiences, are highly organized, and have a passion for storytelling and true crime, this role is for you!

What You'll Do

Case Management & Fan Engagement

• Prepare Fan Engagement case briefs and follow up on case suggestions submitted by listeners.
• Attend production meetings and create Fan Engagement-specific case notes for the team, including episode kick-offs, writers' rooms, and case brief reviews.
• Compile and organize reports and audience feedback.
• Listen to and review all upcoming releases
  
  

Social Media & Community Management

Coordinate and schedule posts across multiple platforms to ensure alignment, timely delivery, and consistent audience engagement.

• Assist in sentiment analysis using Zendesk to track audience reactions and engagement trends.
  
  

Mail & Merchandise Coordination

• Assist with preparing and sending mailers and packages to fans, partners, and collaborators.
• Manage incoming mail and handle post office runs as needed.
  
  

What You Will Bring to the Table

• 1-2 years of experience in fan engagement, customer service/experience, community management, or social media coordination (internships or freelance work included).
• Strong notetaking, organizational and multitasking skills, with an attention to detail and the ability to manage multiple projects simultaneously.
• Minor research experience is a plus, but not required
• An in-depth knowledge of and genuine enthusiasm for Audiochuck shows.
• Experience with social media platforms and an understanding of online community management.
• Familiarity with customer service or sentiment analysis tools like Zendesk is a plus.
• A passion for true crime storytelling and an understanding of the audiochuck brand and audience.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across departments and support key production and marketing initiatives.
  
  

What audiochuck Will Bring to the Table

• Commitment to intentional leadership development for all employees.
• Dedication to company culture and promoting mental health.
• A talented team of collaborative and passionate employees to support your work.
• An appreciation for diverse work experience and backgrounds.
• A chance to work on shows from a leading network for true crime podcasts.
• Competitive base salary and bonus incentives.
• Comprehensive benefits plan.
• 401(k) retirement plan with match.
• Paid time off.
• Team events and activities.
  
  

This is a full-time, in-person position located in Indianapolis, Indiana.