Field Service Representative

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Description

Field Service Representative

Who We Are

We are driven by a passion to design and manufacture the highest quality grid-scale power converters available. Rooted in this passion, we provide our customers with inverters and DC/DC converters from 250 kW to 6 MW. EPC’s products are designed 100% in-house in San Diego and manufactured in the USA. Power electronics are the core technology behind decarbonization. Power electronics are at the core of growth sectors such as renewable energy, energy storage, and electric vehicles, and are critical components in other well-established sectors.

What We Do

EPC is located in the center of a high-tech commercial park in Poway, CA to meet the demands of its rapidly growing customer base. We are focused on developing and manufacturing robust and reliable power conversion solutions to solve real-world customer problems, and doing it in a smaller, more powerful footprint than anything else available today. We enjoy what we do, and we encourage a creative, healthy, and highly collaborative environment. Our goal is to work together as a fun, creative, and professional team; learning from and encouraging one-another as we push the state of the art forward in power electronics.

The Role

A Field Service Representative serves as a technical and administrative representative for on-site and remote support customer equipment. In this role a Field Service Representative will complete customer service assignments including on-site and remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems.

Responsibilities

• Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely.
• Accurately and effectively communicate with customer representatives
• Work in a productive and collaborative manner to support the engineering team
• Provide support of the Production Test Stand or Manufacturing as needed
• Ensure all work complies with customer and EPC Power safety policies and procedures. Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements.
• Travel 25%-75%
• Other duties and responsibilities within the scope of position as needed or assigned
  
  

Benefits

• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
  
  

Salary: $62,000.00 - $85,000.00 per year plus overtime

Requirements

Qualifications:

• High School Diploma, GED or Equivalent
• 1+ years’ experience as an electrician’s apprentice, manufacturing technician, assembler, or other comparable position
• Working knowledge and mechanical skill set including the use of hand tools and measuring equipment
• Willing to travel domestically up to 75% of the time (typically 25%)
• Strong problem-solving and troubleshooting skills
• Ability to work well within a team and clearly communicate technical progress and challenges
  
  

Desired Skills

• Associate’s degree in Engineering or other related discipline or equivalent experience
• 3+ years’ experience as an electrician’s apprentice, manufacturing technician, assembler, or other comparable position
• Experience testing/commissioning high power systems
• Experience with typical commercial and industrial electrical power (480Vac, 3p)
• Interested in power electronics
  
  

Physical

• Ability to sit or stand for extended periods of time
• Ability to infrequently lift and/or move up to 35 pounds.
  
  

EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Description

$62,000.00 - $85,000.00