Program Coordinator of Community Supports

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance.

Benefits of Joining Our Team

We prioritize employee well-being and professional growth. Here's what we offer:

• Health Coverage: Medical, Vision, Dental, and Life Insurance for employees working 30+ hours/week.
• Telehealth Services: Employer-paid access for all employees, regardless of hours.
• Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance.
• 403B Retirement Plan: Secure your financial future.
• PTO & Holidays: Generous time off, including your birthday!
• Employee Perks: Discounts on wireless plans, entertainment, dining, travel, and more.
• Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses.
• Education & Development: Tuition reimbursement and career advancement programs.
• Wellness Support: Access to the Employee Assistance Program.
• Referral Program: Earn rewards by promoting our inclusive workplace.

Why Join Our Team

We are more than just a workplace – we are a community built on our core values:

• sUpport: Our responsibility as human beings is to support ourselves and one another.
• eQuity: To participate in community is to have active citizenship. To be a participating citizen, one must have opportunities that are equitable, accommodating the differences all human beings have.
• aCCeptance: One of the most vital components of having a quality of life is love. To accept another for who they are can be a validating experience; it is self-empowering.

Position Overview:

The Program Coordinator of Community Supports coordinates the following Office of People with Developmental Disabilities (OPWDD) Home and Community-Based Services (HCBS) Waiver programs: Community Habilitation, Respite, and Housing Rental Subsidy (HRS). This includes overseeing a caseload of people supported, directly supervising Direct Support Professionals (DSPs), promoting the well-being and independence of people supported, and ensuring compliance with regulations and agency policies.

• Performance Management: Provide meaningful supervision to DSPs, ensuring evaluation completion and support as needed. Review and approve employee timecards and payroll reports.
• Case Management: Oversee a caseload of people supported in Community Habilitation, Respite, and HRS, ensuring health and safety.
• Service Planning and Coordination: Schedule and facilitate person-centered meetings to develop Staff Action Plans for those supported in Community Habilitation. Coordinate and/or facilitate support meetings as needed. Record meeting minutes.
• Relationship Development: Develop meaningful relationships with people supported, advocates, and family members. Conduct spot checks and ensure satisfaction surveys are completed.
• Compliance: Ensure compliance with OPWDD regulations and agency policies, including document outreach/collection/upload and maintaining required documentation.
• Engagement: Provide direct service to people supported in need and assist with DSP recruitment and training.
• Monitoring and Follow-Up: Assist people with resolving issues that could jeopardize housing sustainability, providing updates to the support team.
• Emergency Response: Assist with implementing systems for responding to crises for people supported.
• Advocacy: Advocate for the needs and rights of people supported and assist with identifying additional resources.
• Reporting: Ensure proper reporting and investigation of incidents according to OPWDD regulations.
• All other duties deemed necessary by the supervisor.

Job Skills

• Communication and Collaboration: Build and maintain relationships with team members and stakeholders, ensuring transparency in information sharing.
• Decision-making and Problem-Solving: Address operational challenges with critical thinking, prioritizing solutions that meet organizational objectives.
• Adaptability and Flexibility: Adjust workflows to respond to changing needs and ensure team effectiveness.
• Organizational Effectiveness: Implement improvements to administrative and operational workflows.
• Quality of Service: Supervise service delivery, maintaining a consistent standard of care.

Qualifications

• Age Requirement: Minimum age of 18.
• Experience:
• 1+ years in OPWDD HCBS Waiver programs required; supervisory role preferred.
• Educational Qualification: High School Diploma required; Associate degree in a related field preferred.
• Drivers Status: Valid Driver’s License & personal vehicle required.
• Physical Demands: Tasks may vary based on individuals supported, including physical assistance; accommodations considered for individuals with disabilities.