Field Services Technician

Here’s your chance to work with an industry leading IT team for the University of Alaska Anchorage. As you embark on this journey, you’ll have the amazing opportunity to work with some of the most amazing and influential students, staff and faculty as you keep their technology up and running. Work in a fast-paced environment, learn new technologies and sharpen your Desktop and AV skills.

UAA IT Field Services is an onsite team that provides support in both the traditional desktop and the AV Services field. As a Field Services Technician, you will have the opportunity to work on a vast array of projects involving multiple IT units while providing amazing service to our university students, staff, and faculty. Enjoy working in an environment that offers flexibility in scheduling and opportunities to expand your skills through training and application. Our Field Services team prides itself on putting our customers first while maintaining a healthy culture of appreciation and growth.

A successful applicant should have experience in both desktop and AV support. Additional training will be provided to address any areas of deficiency. Applicants should be adept with both Windows and Apple platforms and be able to further assist with mobile devices of all types. Applicants should have or be interested in learning audio video technology. Applicants should be a self-starter who can work with little to no direct supervision from time to time. Applicants should also have a friendly and outgoing demeanor while assisting our university customers.

Minimum Qualifications:

This is a full time 12-month onsite staff IT technical position. Applicants should have a minimum of 3 years expertise in IT troubleshooting and problem solving to quickly resolve issues that may arise with various types of computing hardware and AV equipment.

Applicants should also be well versed in a variety of platforms such as Apple, Microsoft, and Android IOS. A successful applicant must be able to work in a team-based environment to assist our customers quickly and professionally. Must have the ability on rare occasions to work nights and/or weekends and participate in an on-call rotation.

Applicants must possess an unrestricted Alaska driver's license or be able to obtain an unrestricted Alaska driver's license within 60 days of accepting the position. Finalists must pass a background check prior to employment.

Position Details:

This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

To view the full list of job responsibilities, please click HERE.

• ️If you have any questions regarding this position, please contact Tam Pikey, Field Services Supervisor at [email protected] or (907) 786-4723.

• To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.