Sales Manager

Job Summary

The Night Walk Sales Manager role will oversee Night Walk Sales Teams in the performance of their job duties to meet business sales goals and provide excellent customer service. This role is responsible to implement sales strategies to ensure business growth and execute those strategies through the management and development of their sales teams.

Essential Functions

• Be knowledgeable and analyze both industry trends and customer buying trends
• Increase market share by identifying new customers.
• Analyze current customer base and develop strategies for growth potential.
• Develop sales strategies, based on trends, that ensures growth to align with company goals
• Work with sales team to ensure execution of sales strategies to service customer accounts.
• Work with sales team to ensure they are fostering, developing, and maintaining relationships with customers.
• Proactively anticipate customer needs and expectations, while ensuring the sales team is meeting both through customer service strategies.
• Establish KPI’s for sales team
• Review and analyze KPI’s and adjust strategies as needed.
• Review and analyze inventory to ensure proper allocation is being monitored by sales team, for example, taking into account tight or over-supplied markets
• Continuously review and adjust sales and inventory strategies as needed.
• Collaborate with peers and other departments in order to accomplish company goals.
• Network and build relationships within the industry to support business goals.
• Perform other related duties as needed.
  
  

Supervisory Responsibilities

• Manage the Walk Sales Teams.
• Interview, hire, and develop new Sales staff
• Train and develop current sales team, through coaching and feedback
• Oversee the daily workflow of the department
• Review, correct, and approve time and attendance weekly for payroll processing
• Review and approve or decline time off requests.
• Handle disciplinary action in accordance with company policy
• Document all disciplinary action in the Performance Management tool
• Maintain and manage compliance on the team by enforcing company policies and procedures
• Provides constructive and timely performance evaluations.
• Performs other related duties as assigned.
  
  

Required Skills/Abilities/Competencies

The person who will be successful in this position must have strong people management and development skills. They must be able to manage in the grey, in a complex and ever-changing environment. They must have common sense, strong problem-solving skills and be able to think outside the box when forming solutions or generating new ideas. Above all else they must have strong people skills and be able to adjust their management style to meet the needs of a diverse sales team.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills with an emphasis on growing and developing others
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to execute in a growing, high-paced and at times stressful environment.
• Ability to adapt and make decisions quickly and efficiently
• Proficient in Microsoft Office Suite: Outlook, Teams, Excel, Word, etc.
• Proficient in Produce Pro (or any sales and inventory systems implemented by the company)
• Ability to network and build relationships
  
  

Education And Experience

5+ years’ experience in a leadership role

5+ years’ experience managing a sales team, preferably in a perishable food industry

Work Environment

This company operates from Sunday morning through Friday evening (24 hours/6 days per week). This position is primarily a night position but must be flexible to accommodate management of teams on all shifts. This will ensure the ability to foster relationships and manage all teams. The Walk sales teams mainly operate from 5pm-3am and 2am-12pm with a slightly staggered shift having coverage technically run from 2pm through 12pm with at least one sales person here. Director of Sales will primarily be a day shift starting around 7am and shift as needed on a case-by-case basis if they need to interact with other shifts.

Physical Requirements

Prolonged periods of sitting and working on a computer.

Walking for up to 2 hours, when needed, to analyze inventory and work with operations or procurement.

Non-essential Functions

This position may be required to shadow various shifts or cover for their team when necessary.

Salary Range

$100,000 – $120,000 per year