Retail Store Manager

Urban Wellness is a premier cannabis dispensary dedicated to providing high-quality cannabis products and exceptional customer service. Our mission is to enhance the well-being of our community through safe and responsible access to cannabis. We are committed to education, customer satisfaction, and creating a welcoming environment for all.

Job Summary:

Urban Wellness is seeking an experienced and motivated Retail Store Manager to lead our dispensary operations in New Mexico. The Retail Store Manager will be responsible for overseeing all aspects of store performance, including staff management, inventory control, customer service, and compliance with state regulations. This role requires strong leadership abilities, excellent organizational skills, and a deep understanding of the cannabis industry.

Key Responsibilities:

• Leadership & Team Management: Recruit, train, and manage a team of Budtenders and other staff members, fostering a positive and productive work environment.
• Customer Service: Ensure exceptional customer service by training staff, resolving customer complaints, and maintaining a welcoming store atmosphere.
• Operational Oversight: Oversee daily operations, including opening and closing procedures, cash handling, and transaction processing.
• Compliance: Ensure full compliance with all state and local cannabis regulations, including proper verification of customer identification and age, and adherence to product handling guidelines.
• Inventory Management: Manage inventory levels, perform regular audits, and coordinate with suppliers to ensure product availability and accuracy.
• Sales & Reporting: Monitor sales performance, prepare detailed sales reports, and analyze data to identify trends and opportunities for improvement.
• Marketing & Merchandising: Develop and implement store promotions and marketing strategies to drive sales and enhance customer experience.
• Budget Management: Manage store budget, control expenses, and optimize resource allocation to achieve financial targets.
• Safety & Security: Ensure the safety and security of the store, staff, and customers by implementing and maintaining security protocols.

Qualifications:

• Experience: Minimum of 3-5 years of retail management experience, with at least 2 years in the cannabis industry preferred.
• Knowledge: Extensive knowledge of cannabis products, strains, and consumption methods.
• Leadership: Proven leadership skills with the ability to motivate and manage a team effectively.
• Compliance: Strong understanding of state and local cannabis regulations and compliance requirements.
• Customer Focus: Commitment to providing excellent customer service and creating a positive shopping experience.
• Skills: Proficiency in using point-of-sale (POS) systems, inventory management software, and Microsoft Office Suite.
• Education: High school diploma or equivalent required; additional education in business management, cannabis studies, or related fields is a plus.
• Certification: Cannabis handler certification as required by New Mexico state law.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Employee discounts on products
• Opportunities for professional development and advancement within the company
• A positive and inclusive work environment

Urban Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.