Customer Success Manager

Ignite the Future of Education as a Customer Success Manager at Kognity

Education is the single factor with the highest impact on the prosperity and well-being of humankind. Technology has the potential to bring about better learning for all, but so far it hasn’t delivered on its promise. We’re on a mission to change this.

Kognity combines pedagogy and technology in the very best way, to engage learners and empower educators. We believe all students should have access to modern and engaging learning experiences of the highest quality. No matter their background, every student should be supported to achieve their highest goals, with access to the teaching, learning and assessment opportunities they so richly deserve.

Why Kognity is the place to be:

• Educational Innovation: Be a part of a trailblazing EdTech company already at scale, committed to reshaping the future of learning. Your expertise will directly contribute to creating impactful solutions that enhance the educational experience for teachers and students.
• Global product and team: Get extensive international exposure as our product serves clients in 120+ countries with the US being our future growth market.
• Collaborative Culture: Work alongside a passionate team dedicated to leveraging technology to radically improve learning.
• Career Growth Opportunities: Seize the chance to grow professionally in a dynamic environment. We invest in our team members' development, providing resources and opportunities for continuous learning and advancement.

What you’ll do:

• Onboarding & Implementation – Ensure a seamless onboarding experience, drive teacher activation, and lead impactful training to maximize adoption.
• Customer Engagement & Portfolio Growth – Build strong relationships, track customer health, and execute check-ins, events, and in-person visits to drive long-term success.
• Retention & Expansion – Own renewals, mitigate churn risks, and collaborate on expansion opportunities to grow accounts.
• Your Impact – Be the voice of the customer, working cross-functionally to enhance every stage of the customer journey.

What we’re looking for:

• Education Expertise – Deep understanding of high school science curricula and the US educational landscape.
• Account Management – Experience managing customer accounts for a technology company.
• Stakeholder Management – Strong relationship-building skills with educators and decision-makers.
• Communication – Clear, persuasive, and effective in all interactions.
• Time Management – Skilled at prioritizing tasks and staying organized.
• Collaboration & Agility – Proactive, self-motivated, and adaptable in a fast-paced environment.
• Data-Driven Approach – Ability to analyze insights and craft impactful customer strategies.

Interview process

• Discovery Call with a Recruiter: A friendly chat with a Recruiter to explore if the role is your perfect match.
• Hiring Manager Hangout: Connect with the team lead to uncover more details of the role and let them get to know you.

• Case study collab: Join forces with the team to work on solving a real-world problem.
• Values Interview: Share your journey by engaging in a lively discussion about your experiences, aligning them with our company values.
• Leadership discussion: Chat with a member of our leadership team to discuss career growth and company vision.

Our Values

• We maximise progress - We're not just dreamers; we're doers! We dive deep, reflect, and craft strategies that propel us toward our vision. If it means maximum progress, we make it happen, no holding back!
• We take ownership - We take initiative and solve problems we see.
• We drive customer value - Success for our customers drives our progress. We create customer value in everything we do.
• ️We are transparent - No secrets, no mysteries. We're the open book of opinions and feedback. Radical transparency is our thing, and we're not shy about sharing information far and wide. Let the truth shine!
• We take care of ourselves and each other - We work hard and passionately. We also prioritise our well-being and that of our colleagues. We think long-term.

Benefits

• We empower work-life harmony; it’s up to you to tailor “how” and “when” you work, in a way that fits your personal life.
• A flexible workplace - you’re free to work from anywhere across the US.
• Open Choice PPO Plan through United Health Care.
• 401K Plan with ADP.
• A home office allowance to create a comfortable remote work environment.
• 30 days of paid vacation per calendar year.
• 10 days of paid sick leave per calendar year.
• MacBook, as work equipment.
• Stock option program.

Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion.