Program Manager - Ambulatory Ops & Primary Health

Under the direction of the Director-Operations Excellence, responsible for initiating and managing various programs of a highly complex nature for the department. This includes planning, coordinating, and executing various initiatives to ensure successful program outcomes. Collaborates with leaders, cross-functional teams, physicians, stakeholders, and external partners to drive program objectives, meet deadlines, and deliver high-quality healthcare services. Supports the department in achievement of their strategic goals by assisting in the timely and cost-effective delivery of all projects in a professional, motivated, and customer-focused manner.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Develops program objectives, strategies, and timelines in alignment with department goals.
• Creates comprehensive project plans, including resource allocation, budgeting, and risk management.
• Coordinates and monitors program activities, ensuring adherence to established timelines and deliverables.
• Implements effective program management methodologies and tools to track progress and evaluate performances.
• Collaborates with internal teams to define program requirements and objectives.
• Fosters strong relationships with stakeholders, promoting effective communication and alignment of goals.
• Conducts regular meetings, presentations, and status updates to keep stakeholders informed and engaged.
• Delegates tasks and responsibilities to team members, ensuring clarity and accountability.
• Fosters a collaborative and inclusive team environment, encouraging innovation and continuous improvement.
• Establishes key performance indicators (KPIs) and metrics to monitor program effectiveness and impact.
• Conducts regular evaluations and assessments to identify areas for improvement and implement corrective actions.
• Prepares and presents comprehensive reports on program status, outcomes, and recommendations to senior management.
• Ensures program compliance with relevant healthcare regulations, standards, and policies.
• Stays updated on industry trends, best practices, and emerging technologies to drive program innovation and effectiveness.
• Collaborates with legal and compliance teams to address any regulatory concerns or issues.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's degree preferred.
• Three (3) years of related experience in health care operations leadership, process engineering/improvement, analytics leadership, project management, Healthcare Administrative Fellowship or equivalent.
• Proven experience in program management, preferably in the healthcare industry.
• Working knowledge of healthcare clinical and administrative operations, performance measurement, regulations, and industry trends. Outstanding analytical, problem-solving, communication, and interpersonal skills.
• Excellent project management skills, with proven ability to manage multiple projects simultaneously.
• Demonstrated leadership abilities, with experience in leading and motivating cross-functional teams.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
• Proficient in project management software, collaboration tools, and MS Office Suite.

CERTIFICATIONS/LICENSURES REQUIRED:

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy.
• Must practice the customer skills as provided through ongoing training and in-services.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.