Training Specialist

Overview

The Training Specialist’s primary responsibility is to train new employees on the NextGen applications, along with all supplementary applications. A Training Specialist creates training materials, performs in-person software training classes for new employees and those who need refresher training, and makes practice site visits to evaluate retention of the material.

Responsibilities

Daily Duties:

• Effectively leads training classes of clinical applications for new personnel orientation (including but not
  
  

limited to, NextGen EPM, EHR, EDR and Document Management) and their associated clinic workflows.

• Trains on additional applications which include OTTO, OTECH, uStart, and Patient Portal.
• Meets with new staff and those who require additional educational assistance to determine and further
  
  

develop EPM, EHR, EDR and Document Management proficiency.

• Works closely with Super Users and Clinical Operations to verify that training accurately reflects current
  
  

workflows and processes. Quickly and efficiently updates materials when clinic flow and/or processes

change.

• Provides continuing education for staff to increase effectiveness and efficiency.
• Conducts site visits to observe and shadow staff to evaluate training effectiveness, identify areas of
  
  

improvement, and potential business process improvement opportunities.

• Identify potential fixes and customization needs.
• Tests templates and application workflows for functionality prior to upgrades and enhancements;
  
  

evaluates and provides feedback. Develops test cases and case studies for testing and training.

• Assist with planning, training and user acceptance testing for NextGen application upgrades.
• Provides back-up support for NextGen Support Team escalations that pertain to user workflow or other
  
  

training-related items.

• Other duties as assigned.
  
  

Administrative

• Provides reporting to Clinic Managers, Associate Practice Administrators, and Practice Administrators on
  
  

students’ training progression and completion.

• Develops staff EPM, EHR, EDR and Document Management education plan proposals based on learning
  
  

needs assessments and feedback from evaluations.

• Trains Super-Users and Preceptors as directed by the Practice Administrators and Operations.
• Develops training materials for EPM, EHR, EDR and Document Management using a combination of paper
  
  

and various electronic media.

• Collaborates with the Data Analytics team to ensure that users are trained to document in the appropriate
  
  

manner as required by queries that measure clinical quality and productivity.

• Maintain and update all training related materials on the NextGen Training SharePoint site.
• Collaborate with Human Resources and Clinical Operations teams to facilitate scheduling of all new
  
  

employee training.

Qualifications

REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

• High school diploma or GED
• Minimum of one (1) year of Healthcare related experience in a front office/Billing or clinical back office setting.
• Minimum of (2) years of training related experience.
• Minimum of (1) year of classroom training facilitation.
  
  

Preferred Experience, Education, And License

• Experience with medical practice management and electronic medical records systems
• Experience with NextGen
• Experience with EPM, EHR, EDR and Document Management systems, specifically NextGen
• Experience in developing technical training documents
• Experience with e-learning systems
• Experience with image and video editing software
• Willingness to travel up to 40%