Help Desk PC Technician

Description

Who we are and where we are going:

Ascent Aviation Services is one of the largest aviation maintenance, repair, overhaul, storage and reclamation operations in the world. Our strength comes from our talented and professional employees who excel through teamwork and enthusiasm. Ascent Aviation Services continues to grow and are continually looking for motivated and career minded aviation professionals who will support our vision and goals.

It’s your career, give it wings!

We are seeking a Help Desk PC Technician to join our IT support team at Ascent. The ideal candidate will have a strong technical background, particularly in Office365 administration, and be tech-savvy with a deep understanding of office products. This position requires hands-on expertise in eDiscovery, compliance, Exchange, and setting up site access to support a dynamic environment.

This role is onsite and will split time between our Marana and Tucson locations.

What You Will Do

• The primary responsibilities are to provide technical assistance and support to end users, monitor and update Helpdesk Tickets, and assist Network and Communications team.
• This position reports to the Director of IT but will work directly with the Senior PC/ Helpdesk Technician.
• You may assist in monitoring and/or repairing/replacing network hardware as well as other tasks may be assigned as special projects arise.
• In addition will assist with admin support on Office365, troubleshooting hardware issues.
  
  

Qualifications

What you will bring to the table:

Required –

• Tech savvy with knowledge of office products. With a focus on Office365 administration.
• Ability to use eDiscovery, Compliance, Exchange and setting up access to sites.
• Intermediate understanding of Windows computer systems and software, Android and Apple mobile devices, multi-functional printer copiers and other tech products.
• Basic understanding of Networking concepts and technology.
• Customer-oriented and calm under fast deadlines.
• Some computer technical schooling, A+ Technician certification, or 3 years help desk PC tech experience, including Office365 Administration or a combination of schooling and experience preferred.
• High School Diploma or GED required.
• Previous Office365 Administration experience required. IT Helpdesk and PC Support experience preferred.
  
  

You will get more than just compensation at Ascent Aviation:

• 401K with company match
• Medical/Dental/Vision Insurance
• Disability
• PTO
• Life and Accidental Death Insurance
• Development and Career Growth Opportunities
  
  

Details

SMS REQUIREMENTS

• Employees are responsible for performing their duties in accordance with company policies and government regulations. These rules are written in the interest of preserving the lives and the resources entrusted to each employee, and when the rules are violated, the risk of a mishap is usually increased.
• Employees shall participate in safety education programs and train to recognize hazards on the job and how to report them promptly. As a condition of employment, each member of Ascent Aviation agrees to report errors, incidents, and accidents honestly.
• Any employee who observes an unsafe action or condition should bring it to the attention of supervisors and managers. Certain conditions may allow the employee to easily correct a condition or situation.
• In all cases, the employee must notify his/her supervisor of any actions taken by the employee. The first employee to observe an accident or incident should take immediate action to alert appropriate responders/supervision and to take reasonable steps to prevent further injury, or damage.
  
  

WORKING CONDITIONS

• Physical Demands: Requires sitting, standing or walking for extended periods of time. Requires bending, stooping, squatting, climbing, reaching to shoulder level, crouching, kneeling, and balancing. Requires lifting, carrying, pushing, or pulling weight up to 75 pounds. Requires repetitive hand movement. Requires eye-hand coordination and manual dexterity. Requires corrected vision to normal range and ability to communicate effectively.
• Equipment Operated: Ability to operate office machines, support servers,
• 3D and Label printers, handhelds and troubleshoot problems with equipment.
• Work Location: MIS Office, computer room, various offices/departments throughout facility.
• Potential Hazards: Exposure to materials identified on Material Safety Data Sheets
  
  

Duties not listed within the position description may be required of the employee at the discretion of the department management. Job functions may vary due to irregular working conditions or multiple shift positions.

Ascent Aviation Services is dedicated to fostering an inclusive work environment. We provide equal employment opportunities and are committed to making reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential functions of their job. If you require any accommodations during the application or interview process, please let us know.

EEO/AA/F/M/VET/DIS