Customer Service Representative I

Job Summary

The Customer Service Representative I will deliver exceptional customer service and support administrative functions as part of the front office registration team. Responsible for a variety of customer relations duties in a department requiring moderate exercise of independent judgment, initiative, and ability to make decisions relative to university operations. A large portion of this role involves responding to inquiries via phone, email, and chat, requiring in-depth knowledge of course offerings, registration procedures, and business unit programs.

Essential Duties and Responsibilities

• Serves as a specialist for programs offered through the division, possessing the expertise to answer in-depth questions about course curriculum, objectives, and special registration processes via phone, email, and chat.
• Handles departmental special and on-site registration and customer service.
• Assists with training for all new front office employees and assists with the supervision of student workers.
• Serves as a backup for Lead Customer Service Representative.
• Performs other duties assigned.

Minimum Qualifications

• High School graduate or equivalent with three (3) years of customer service experience.

Preferred Qualifications

• Knowledge of Aceware/Student Manager and Microsoft Office products.
• One (1) year of supervisory experience.

Knowledge, Skills and Abilities

• Excellent computer and organizational skills.

Working Conditions

May work around standard office conditions. Repetitive use of a keyboard at a workstation and Standard office equipment. Use of manual dexterity. Lifting and moving. Climbing of stairs. May require occasional local travel, evening and weekend hours. Significant phone, email and in-person interaction with the public. Criminal background check conducted.

CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.