Showroom Receptionist

Description

WDC Kitchen and Bath Center is looking for a Showroom Receptionist to join our team!

We are a luxury retailer of home appliances, outdoor kitchens, and plumping fixtures.

Reception is responsible for supporting Sales by providing a welcoming environment to every customer and keeping communication going in the appropriate directions for incoming phone calls.

The ideal candidate for this role is able to convey confidence and connection over the phone and in person. They tend to find job satisfaction in accomplishing daily tasks and being a positive culture contributor to a team. You should possess an organized mindset and work comfortably with Microsoft suite and basic telephone functions within a professional environment.

Responsibilities

• Promptly, accurately, professionally and courteously receive most telephone calls.
• Adept as using all telephone system features for forwarding calls, placing on hold, and checking voicemails.
• Record and relays messages to Showroom team members as directed and requested while keeping professionalism, clarity, and confidentiality.
• Engage with Customers professionally and courteously with genuine concern for their WDC experience needs.
• Promptly greets every person entering the Showroom within WDC Customer Experience guidelines.
• Ensure that the reception area is consistently tidy and clean, free of dust. Escalates cleaning or hazard concerns promptly so that concerns may be addressed appropriately.
• Assists with the seasonal store decoration efforts in collaboration with the Showroom Concierge.
• Directs job applicants to fill out application for current job openings online. Escalate any job verifications or records requests to the Human Resources department.
• Signs for deliveries when necessary and notifies recipients.
• Performs routine office tasks necessary for the operation and presentation of a professional workplace as observed by the Area Manager.
• As needed, assists with clerical tasks to include typing, filing, proofreading, maintenance of system notes, and data entry.
• Job Type: Full-time
  
  

Experience/Role Requirements

• 1-2 years’ experience within a luxury retail, customer service, or similar role preferred.
• Proficiency in MS Office
• Good organizational skills
• Able to communicate clearly verbally and in writing, and demonstrate good listening skills
• Minimum High school diploma or GED required
• Ability to change direction as priorities shift and adapt to changing circumstances
  
  

Compensation

• Starting Pay Range:
• $19.00 – 21.00 hourly
• Benefits:
• Health insurance option with company contribution to monthly premium
• Dental insurance option
• Vision Insurance option
• Supplemental Insurance options
• 401(k) Retirement Saving option
• Paid time off - Frontloaded Sick Leave and Vacation Accrual
  
  

Work Schedule

• 9:30am-6:00pm / two days off each week
• Weekend availability is required
  
  

Working Environment & Conditions

• Showroom/Retail Environment - Generally an indoor stetting where the noise level is usually moderate, but can be loud.
• The Temperature in the work environment us usually moderate to cool but can be cold or hot.
• Will be working with computers and phones frequently.
• Occasionally required to stand for extended periods of time.
• Frequently sitting and typing for extended periods of time.
• Frequently able to communicate verbally and in written form.
• Frequently able to use all types of vision, such as close vision, distance vision, color vision, peripheral vision, and depth perception, to complete daily tasks.
• Occasionally required to bend, stretch, reach or stoop.
• Occasionally required to lift up to 10 LBS.
  
  

Required to wear comfortable and showroom appropriate clothes within Business Professional standards.

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify.

If you read this far, then great job! We are looking for detail-oriented candidates who enjoy learning. :) Please apply if you are interested in joining our team. I look forward to connecting! - Elizabeth from Human Resources