Computer Support Technician

INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise. By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice.

NIWC PAC CDL & ISR ISEA Support provides In-Service Engineering Activity (ISEA) support for tactical data links and related systems in support of the US Navy. Support areas include Technical Assistance, Fleet In-Service Engineering Support, Maintenance Support, In-Service Risk Management, Integrated Logistics Support, Technical Oversight of commercial/non-governmental In-Service engineering activities, Configuration Management, Readiness and Life Cycle Analysis, Technical Documentation Development and Reliability/Availability and Maintainability (RAM) reporting and metrics.

Reporting to the Program Manager, the Computer Support Technician provides technical assistance, troubleshooting, and maintenance for equipment and systems, both remotely and on-site, ensuring operational readiness and efficiency on the NIWC PAC CDL & ISR ISEA Support Services contract. This position is located in San Diego, CA.

• Perform technical assistance, troubleshooting, support, and maintenance for equipment and systems, both remotely and on-site, ensuring operational readiness and efficiency.
• Provide remote technical support via telephone, Secure Internet Protocol Routing (SIPR) Chat, or email.
• Travel to provide on-site support and direction for complex maintenance issues.
• Troubleshoot and resolve technical problems beyond organizational-level maintenance.
• Correct Casualty Reports (CASREPs) submitted by the Fleet.
• Provide technical assistance/support, checkout, repair, and test equipment anywhere in the world.
• Identify and isolate system and equipment malfunctions.
• Inspect and repair systems and equipment.
• Evaluate the adequacy of existing equipment and allowances.
• Conduct overhaul, testing, and evaluation of systems.
• Perform system checkout and validation.
• Provide informal training to personnel on equipment operation and maintenance.
• Update documentation to reflect system modifications and repairs.
• Collect and obtain completed customer feedback reports.
• Conduct command in-briefs and out-briefs to communicate accomplishments.
• Serve as a ship rider to support and train ship personnel on system operation and interoperability.
• Provide rapid response to emergent Fleet operational issues.
• Bid and proposal support if requested.
• Other duties as assigned.

• An active secret clearance is required to be considered for this position.
• Bachelor's degree from an accredited university required. Additional years of experience may be substituted in lieu of a degree. 
• One (1) or more years of experience providing computer support directly to a NAVWAR Echelon III program office.
• Must possess basic computer literacy and data entry skills.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Must possess strong time management skills.
• Must be able to work in a fast-paced, changing, and challenging environment.
• Must be able to remain seated in a stationary position 50% of the time. Must also be able to alternate between sitting, standing, and walking.


• The ability to lift items that may weigh up to 50 pounds
  
• The work requires some physical exertion, such as long periods of standing, or recurring and considerable walking, stooping, bending, crouching, and climbing such as performing regular shop activities, inspections, or to observe and study operations in an industrial or comparable work area, or on-board ships, submarines, and/or in weapon facilities.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

INDUS aims to provide a competitive compensation package, including a strong pay for performance rewards approach. The expected base pay range for this position is $31.25 - $36.89 per hour. This position is eligible to participate in our corporate 401(k) and Employee Stock Ownership Plan (ESOP) programs, and may be eligible for performance bonuses, and other rewards and benefits (see more about our compensation package and benefits offered at Culture @ INDUS | INDUS Technology). The pay range for this role considers job-related knowledge, skills, work location, education and training, and certifications. To drive fair pay practices for employees, INDUS conducts regular comparisons across our employee groups and the industry.

INDUS is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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