Support Associate

Our Support Associates are the face of the company for culinary partners and clients. You’ll be responsible for facilitating the successful execution of daily meal deliveries through creative problem solving and critical thinking. The fast-paced role is perfect if you’re hungry to learn and love to be challenged. You will have the opportunity to collaborate with various departments and develop professional work experience in a fast-growing startup.

What You Will Do

• Utilize phone, SMS, internal messaging, and a CRM platform to provide support for external stakeholders
• Monitor and troubleshoot meal deliveries nationwide by understanding situations and finding creative solutions
• Triage inbound requests from client and vendor partners to direct information to the appropriate internal stakeholder
• Collaborate with a team to achieve performance metrics including, but not limited to, timeliness, accuracy and customer satisfaction
• Support Client Success, Sales and Vendor teams to build relationships by responding to requests using empathy and de-escalation skills
  
  

Qualifications For Success

• 1+ year proven performance in a customer-facing environment
• Experience working in a collaborative team environment
• Comfortable working with Salesforce or a similar CRM
• Demonstrated real time problem-solving skills
• Consistent record of achieving individual and team metrics
  
  

Work Schedule: Monday-Friday 10:30am-7:30pm (with some Sundays as needed for a few hours)

Training Schedule: Monday-Friday 9:00am-6:00pm

Location: Remote (you must reside in Texas)

What We Offer

Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, but you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks.

• 401k match with immediate vesting (we match up to 3% of up to 6% that you defer)
• 2 weeks of PTO, 11 paid holidays, 5 days of sick time, plus 8 hours of volunteer time
• Low to no-cost comprehensive health, dental and vision coverage (Anthem Blue Cross)
• Employer-paid life, short-term and long-term disability insurance
• $100 monthly wellness stipend
• $35 monthly internet allowance
• Equity
  
  

“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”

• Michael Pollan
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need assistance or an accommodation due to a disability, please contact us at [email protected].