Group Rooms Coordinator

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Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We Are Looking For Our Next Great Team Member To Join Our Sales & Marketing Team. We Are Committed To Providing You With

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
  
  

Here Is What You Will Be Doing Each Day

The Group Rooms Coordinator/Sales Administrative Assistant will support the Director of Sales & Marketing, Sales Managers, and Conference Service Managers on property. First priority is to work closely with the Sales team to assist in the daily functions associated with group business. Additional tasks may be required of the Sales Administrative Assistant on a daily, weekly or monthly basis ranging from additional office coverage to special projects.

Responsibilities

• Create group room blocks, enter reservations, send confirmation lists/numbers
• Create booking links for groups and companies
• Assist clients with vouchers as well as folio and billing inquiries.
• Be point of contact for pick up reporting and distribution of resume and BEO packets to teams.
• Support assigned Sales Managers with various daily sales related tasks:
• Answer the sales lead line and distribute leads to the appropriate sales managers.
• Lead tracking and input lead details into CI/TY;
• Assist with site visit preparation
• Maintain professional composure in high stress situations in order to make last minute changes and communicate them to other departments, verbally or in writing.
• Manage vendor invoice input for the sales department including office supplies and expense reports
• Manage readerboard system for all events in the Hotel
• Award planner Marriott Bonvoy points
• Politely and professionally answers the telephone and greets clients.
• Maintain an organized professional-looking office environment
• Maintain an accurate and easy-to-use filing system for storing sales documents.
• Create and distribute reports necessary for the department.
• Develop professional sales presentation materials, with guidance and utilizing available resources.
• Respond to inquiries - inbound phone, written, advertising, tradeshows.
• Host property tours, familiarizing customers and potential customers with property features, products and services.
• Proof all typing projects for accuracy of spelling and grammar before issuing.
• Follow Hotel rules and policies.
• Other duties as assigned.
• The successful candidate will have:
• Strong Computer skills including word processing, spreadsheets, and
• Exercise excellent communication and listening skills.
• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate, and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Six months or more of experience in Hotel front desk or sales department
• Marriott systems experience preferred (CI/TY and Marsha)
• Opera experience preferred
  

Does this sound like you?

You have at least 2 years of prior similar experience. Have an Impeccable customer service skills and you thrive in a fast-paced environment. Your attention to detail is one of your greatest assets and you get compliments about it all the time! You can spark a conversation with just about anyone and have an engaging exchange. You value the importance of teamwork and shared responsibility to achieve established goals. The pride you have in your organizational and time management skills will be a great benefit in this role.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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