Account Manager

Job Title: Account Manager (Corporate Travel)

Company: Solutions Travel

Location: Remote

Job Type: Full-time

About Solutions Travel: Solutions Travel is a forward-thinking Travel Management Company dedicated to providing innovative travel solutions. As we continue to grow, we are seeking an enthusiastic and customer-centric individual to join our team as a Account Manager. This role is pivotal in ensuring the success and satisfaction of our customers by delivering proactive account management, exceptional service, and support.

Job Overview: Solutions Travel is seeking a motivated and customer-focused individual to join us as a Account Manager. In this role, you will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and contributing to the overall growth of the business. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of the travel industry.

1)   Client Relationship Management:

·        Build and maintain strong relationships with assigned clients, proactively managing their travel program, and acting as the CEO of the relationship.

·        Conduct regular check-ins to assess client and traveler satisfaction and identify opportunities for service improvement.

·        Oversee the development and execution of client onboarding and travel strategies to meet and exceed client expectations.

·        Act as a key escalation point for high-profile client issues, ensuring timely and effective resolution.

2)     Strategic Planning:

·        Develop and implement travel program strategies that align with client goals and business objectives.

·        Develop and demonstrate deep travel Industry insights / competitive understanding; uses this to “guide” the customer and continuously optimize their program.

·        Lead client retention and revenue growth plans.

·        Drive alignment within the organization and company around the client’s business, account strategies, objectives.

·        Analyze market trends and client feedback to identify opportunities for service improvement and innovation.

3)     Performance Metrics:

·        Establish and monitor key performance indicators (KPIs) to measure the success of client service level agreements and company initiatives.

·        Analyze data to identify trends, strengths, and areas for improvement.

4)     Cross-Functional Collaboration:

·        Work closely with other departments, including Sales, Marketing, and Operations, to ensure a coordinated approach to client satisfaction and account management.

5)     Client Engagement and Expansion:

·        Client on boarding and product implementation, maintenance, and training.

·        Provide regular updates to clients on product enhancements, industry trends, and other relevant information.

·        Address client inquiries and concerns promptly and effectively.

·        Drive initiatives to proactively engage clients, gather feedback, and identify opportunities for upselling and cross-selling.

Qualifications:

·        Bachelor's degree in Business, Hospitality, related field or equivalent experience.

·        Corporate travel management industry experience required.

·        Experience with international travel and managing multi-national or global travel programs highly preferred.

·        Proven success in an Account Management role within the travel industry. 

·        Collaborative problem solving. 

·        In-depth knowledge of the travel industry.

·        Ability to analyze data and identify trends for continuous improvement.

·        Exceptional communication and interpersonal skills.

·        Strong problem-solving abilities and a customer-first mindset.

·        Familiarity with corporate booking tools required. 

·        Competency in Microsoft products; Word, Excel, PowerPoint.

·        Competent analytical skills.

·        Strong project management skills.

·        Comfortable with Customer-facing decision makers and representing the brand externally. 

Benefits:

·        Competitive salary and performance-based incentives.

·        Health insurance, retirement contribution, and other benefits.

·        Opportunities for professional development and career advancement.

·        A collaborative and dynamic work environment.

·        Fully remote with flexible hours. 

·        Paid Time Off. 

Solutions Travel is a diverse environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Solutions Travel

Solutions Travel is a Travel Management Company who has developed a partnership with Spotnana, arguably the most contemporary corporate travel technology platform in the world. Solutions only supports Spotnana technology. Our differentiation is to combine this leading technology coupled with very responsive customer service and proactive account management.

Note: This job description is a general outline of the responsibilities and qualifications for the Account Manager position at Solutions Travel. Responsibilities and qualifications may be adjusted based on the evolving needs of the company.