Account Manager - Landscape Maintenance

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

WJ Landscape Maintenance, Inc., is a professional landscape firm that builds and maintains the highest quality and luxury residential landscapes in the Greater Los Angeles and Santa Barbara County areas. Our teams are passionate about their work, dedicated to the landscape profession, and most importantly, to our clients. As we continue to grow, we are looking for passionate and experienced professionals to help drive our business growth and manage our teams for greater success.

We are seeking a Landscape Maintenance Account Manager to manage the company’s maintenance business operations, ensure we are positioned for continued growth, and effectively maintain our exacting standards. The Account Manager must understand maintenance needs, crew needs, scheduling, routes, costs, and overall contract profitability. In addition, the candidate should have experience in developing an organization’s infrastructure, workflow, internal communications, and critical business processes. This individual must have hands-on field experience, understand client expectations, have a clear ability to build relationships, anticipate maintenance and enhancement needs, and have a high standard for quality work. The successful candidate will be an innovative and self-motivated leader with a high degree of maturity, personal integrity, and strong interpersonal skills.

Position Overview

As a senior member of the Administrative Team reporting to the President, the Account Manager will work closely with the Production Manager, Maintenance Coordinator, and crews to supervise critical daily operations. This position will hold a crucial role in our team as it will serve as the main conduit of communication between the field, office, and executive staff. The ideal candidate is a highly skilled professional who can coordinate all maintenance business operations while at the same time supporting the growth of a diverse and fast-growing landscape maintenance company.

Key Responsibilities

• Client Relationship Management: Act as the primary point of contact for clients, building strong relationships to ensure satisfaction and retention. Develop a thorough understanding of client preferences and property-specific requirements.
• Enhancement Sales, Estimating, & Management: Using Aspire software, identify, estimate, and oversee the execution of enhancement opportunities to improve client properties, exceed expectations, and increase profitability.
• Billing Management: Manage/review Aspire work tickets and execute client billing with accuracy. Collaborate with administrative and production teams to resolve work ticket & billing issues promptly and maintain seamless operations.
• Renewals & Scheduling: Using Aspire software, manage contract renewals and daily maintenance schedules for crews, while balancing client needs, crew availability, issues, and geographic proximity.
• Operational Oversight & Performance Analysis: Oversee all maintenance operations, including fieldwork, office administration, and interdepartmental coordination. Analyze Aspire reports to monitor crew efficiency, profitability, and job progress. Use data insights to identify issues, prioritize needs, and implement effective solutions.
• Aspire Mastery & Optimization: Master Aspire software to support business functions across all departments, with a focus on maintenance services and crew management. Proactively utilize Aspire to streamline processes and improve team efficiency.
• Quality Assurance: Manage the performance of Site Audits to ensure all work aligns with WJ standards, identify enhancement opportunities, and meet client expectations.
• Team Leadership: Lead maintenance crews by setting clear expectations and fostering a positive work environment. Conduct team meetings and support crew performance.
• Employee Development: Oversee onboarding, performance reviews, and ongoing training programs, emphasizing safety, horticultural practices, and adherence to WJ standards. Mentor and coach team members to encourage growth and accountability.
• Division Management: Meet maintenance division goals and benchmarks set by senior leadership. Address challenges by identifying issues and prioritizing improvements in field operations, client relations, and administrative procedures. Mentor the maintenance team to enhance overall performance and increase profitability.
  
  
  

Skills and Requirements

• A degree in horticulture or a minimum of ten-years (10) industry experience in lieu of a degree
• A minimum of five-years (5) of experience in irrigation design, maintenance, and repair
• A minimum of two years of administrative experience
• Experience with landscape management software, such as Aspire
• Fluent in English and proficient in Spanish
• Demonstrate excellent professional communications skills, with a clear ability to build relationships
• Computer proficiency - Mac/Windows, Microsoft Word, Excel, PowerPoint, Outlook, and the ability to master other software
• A valid California Driver’s License
  
  
  

Compensation: Based on experience, paid weekly – Salaried

Benefits: Paid vacation, paid holidays, IRA, Medical, Dental and Vision insurance