Desktop Support Technician
Motion Recruitment
Date: 3 weeks ago
City: Lynn, MA
Contract type: Contractor
Our client is looking for a Desktop Support Technician for a 3-month contract in Lynn, MA 01910.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months Required Skills & Experience
- 3 years of related desktop and/or deskside support experience
- Solid experience and understanding of Network support / Terminating cables and jacks / Printer moves and setup
- Excellent customer service skills
- Experience working in enterprise environment.
- A+ Certification is a plus
- Network cabling support, termination of cables and network jacks, running cable as requested by onsite management.
- Smart-hands printer configuration and moves with configuration of IPs and VLANs.
- Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
- Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects.
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