Program Director

Position Summary

Reporting to the Vice President, Clinical Director, the Program Director leads and directs the overall management, organization, strategy, and operations of the residential and outpatient services. The Program Director is responsible the effective delivery of trauma-informed, evidenced-based services to patients and family members, providing leadership, management and clinical supervision to staff in the delivery of direct service to patients, and ensuring the successful integration of treatment and educational services. The Program Director is responsible for ensuring pillar outcomes are met; People, Quality & Performance. Employee exercises independent judgment and discretion and reports to the VP, Clinical Director.

Essential Duties And Responsibilities

People

• Responsible for employee staffing, on-boarding, retention, and administration across assigned programs. Performs managerial duties including recruitment, interviewing, hiring, training, evaluating program supervisory and administrative staff; oversees recruitment and supervision of consultants; manages performance, conducts performance appraisals and recommends salary increases; takes disciplinary measures as needed.
• Developing a plan for the orientation, development, and training of staff.
• Institutes and supports employee supervision and coaching system that supports employee development and advancement.
• Lead a high performing team by developing viable business plans targeting contract maximization or revenue growth.
  
  

Quality

• Defines programs success indicators/measures and engages in data-based reviews of programs performance against indicators/measures. Prepares and/or manages monthly statistical reporting of program services and other reports required.
• Ensures the delivery of a continuum of services.
• Ensures the safety and wellbeing of patients by developing and maintaining a therapeutic milieu.
• Responsible for all quality assurance, quality record-keeping using an electronic health record, and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required.
• Oversee and coordinate efforts to ensure the program meets or exceeds performance standards as established by the agency, regulatory bodies (CCL, CARF), contractors, and other agency stakeholders.
• Ensures the safety and wellbeing of patients by the creation and maintenance of a trauma-informed milieu by initiating and monitoring program activities.
• Developing written policies, procedures, and practices for continuous quality improvement.
• Observing and interacting with staff, patients, and other individuals, as necessary, to ensure the quality of care for patients and program services.
• Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements.
  
  

Performance

• Provides leadership to the programs and directs the overall management, organization, and operations of all services and related activities for San Bernardino programs.
• Establishes, implements, and monitors program goals, objectives, corrective action plans, and procedures, conferring with organization leaders, peers and staff, as necessary.
• Develops and monitors annual operating plan and budget for all assigned programs, in coordination with Finance. Manages the fiscal operation of these programs to meet or exceed annual budget expectations; participates in the preparation of annual budget projections or adjustments; monitors expenditures; provides input and coordinates with staff to ensure adherence to budget.
• Ensures each program meets billing expectations.
• Preparing the facility's budget and managing expenditures according to the facility's budget limitations.
• Responsible for building successful business relationships with referral sources, local stakeholders, and payors.
• Maintains advanced knowledge regarding industry standards, regulatory changes, innovations, and trends for program development and improvements.
• Maintains knowledge of program standards and policies developed by Phoenix House, licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops/conferences, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in in-service programs.
• Other duties as assigned
  
  

Senior Leadership

• Participates as an active, engaged member of the Sr. Leadership team focusing leadership, strategic thinking/planning, sustainability, evaluation, and development of the organization’s philosophy.
• Be present, along with the Chief Executive Officer, or a designee, at all board of directors’ meetings during which the operation or the policies of the short-term residential therapeutic program are discussed.
• Participates, co-leads, and/or coordinates, as needed, on appropriate committees or teams in support of the organization’s mission, implementation of strategic plan and direction. Actively participates in the organization’s policy assessment, development, implementation, and review.
  
  

Supervisory Responsibilities

The incumbent in this position supervisors lower-level staff.

Education/Experience/Credentials

• Have a master’s degree in health care administration or related field from an accredited college or university, plus a minimum of two years of leadership experience in a residential treatment facility or a similar setting
• LCSW or LMFT preferred
• Must maintain a valid credential (if required for your position) during your employment.
• Must obtain TB test clearance and update on a yearly basis.
  
  

Knowledge, Skills, And Abilities

• Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking.
• Proficiency in MS Office systems.
• Ability to utilize an electronic healthcare record.
• Establish and maintain effective working relationships with others.
• Communicate effectively with others both orally and in writing.
• Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with patients, families, other staff members, department heads, visitors, external agencies, and community members.
• Strong crisis management, conflict resolution, and de-escalation skills. Must show an aptitude for service and for working as part of a team.
• Ability to establish and consistently enforce appropriate boundaries with patients.
• Ability to model positive behavior and demeanor.
• Understanding of addiction, co-occurring models, and treatment modalities.
• Understanding of patient development and family systems.
• Excellent time management and organizational skills.
• Ability to be flexible, problem solver, self-directed, customer service-oriented, and collaborative.
• Skills and ability to engage and develop a rapport with patients and families of various backgrounds.
• Bilingual in Spanish preferred.
  
  

Mental Demands

Ability to actively engage with clients in a substance abuse and mental health treatment environment. Stress tolerance; working in rural and/or urban environments, participating in client treatment outcomes. Memory and learning; ability to maintain in a constantly changing environment. Emotional intelligence; includes crisis intervention. Work environment: travel may be required (varies by location), in-office work.

Physical Demands

Ability to lift and move object as much as 25 pounds with or without assistance, can require extended periods of sitting, standing, walking, or being on your feet especially in the clinical and residential settings. May need to participate in outdoor or recreational activities with clients. Occasional repetitive tasks. Ability to conduct First Aid and CPR in the event of an emergency. Required to undergo regular health screenings such as but not limited to TB test, Covid testing, vaccinations, etc.