Collector

Description

Interested in joining the Union Square team?

Recently certified as a Great Place to Work, Union Square offers competitive salaries and robust benefits, including credit union-paid medical & dental insurance, telemedicine, life & disability insurance, long-term care, voluntary vision insurance, and paid time off. We also provide several employee discounts, an employer-sponsored 529 plan, and a generous 401(k) retirement plan.

We believe in the advancement of our employees and offer several promotional opportunities throughout the year. Union Square provides a work culture that is progressive, empowering, fun, and team-oriented.

Responsibilities

Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

Requirements

The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Monitor payments for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members.
• Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
• Notify co-signers regarding status of delinquent accounts.
• Update files and system accounts via the credit union’s delinquent loan recovery system.
• Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, charge-off list, etc.
• Research payroll deductions, tops, starts, and changes as they may affect the status of a loan repayment.
• Assist members with delinquent real-estate loans to resolve delinquency.
• Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.
• Determine when loan collateral should be repossessed, and serve as liaison with attorneys or agencies in handling repossession of collateral.
• File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings.
• Investigate and correct discrepancies in loan applications and credit bureau reports.
• Check names against designated lists in compliance with BSA/AML/OFAC policy and procedures.
• Responsible for knowing and adhering to USCU policies and procedures as outlined in the employee handbook and training manuals.
• Work death claim account and follow USCU policies and procedures.
• Interact with members and coworkers in a friendly and courteous manner.
• Promote and maintain a positive and professional image of Union Square to employees, members, and the community.
• Secure and safeguard at all times the confidential information of members, employees, and the Credit Union pertaining to accounts, security, and personal information.
• Promote teamwork by assisting others when needed or when work is completed.
• Comply with all state and federal regulations related to this job and the Credit Union.
• Perform other duties as assigned by the supervisor, management, or Human Resources.
  
  

Experience

2+ years of experience in the finance industry with a concentration in collections, repossession, and customer service is preferred. Knowledge of fundamentals of lending and loan collection concepts and practices. Knowledge of state and federal laws governing consumer and real property lending. Excellent problem-solving, oral, and written communication skills. Excellent telephone manners and techniques.

Education

High School Diploma required.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations that pose no hardship to Union Square or serious health or safety risk to others may be made to enable individuals with disabilities to perform the essential functions.

• Remaining in a stationary position, often standing or sitting for prolonged periods
• Vision requirements include close vision and ability to adjust focus
• Repeating motions that may include the wrists, hands, and/or fingers
• Lightwork that includes moving objects up to 20 pounds
  
  

Union Square Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.