Director of Information Technology

Description

The Director of Information Technology (IT) will lead RMEF’s IT team, driving technology initiatives that support RMEF’s business operations. This leadership role provides strategic oversight of all IT operations, ensuring the technology infrastructure, systems and services effectively empower staff. The Director of IT will play a key role in RMEF’s ongoing digital transformation including ensuring the NetSuite ERP conversion optimizes and enhances organizational efficiency and growth. This position will work with department leadership to align technology projects with organizational goals, manage IT resources and budgets, and foster a high-performing team culture in collaboration with all departments.

Essential Functions

• IT Strategy & Leadership: Develop and implement a forward-looking IT strategy that aligns with RMEF’s business operations and long-term goals. Provide leadership and mentorship to the IT team, promoting innovation, professional growth, and a service-oriented culture.
• Infrastructure & Operations: Oversee all aspects of IT infrastructure and operations, including networks, servers, cloud services, telecommunications, and end-user support. Ensure high availability, reliability, and scalability of systems to meet organizational needs.
• Security & Compliance: Lead the implementation of extensive cybersecurity practices, data protection measures, incident response planning and compliance with relevant standards. With the IT Team, proactively manage cyber-security risks and disaster recovery planning to safeguard RMEF’s data and operations.
• Digital Transformation: Drive the adoption of modern technology solutions to improve efficiency and effectiveness across the organization. Support RMEF’s ongoing NetSuite ERP optimization and enhancement, and other software deployments ensuring smooth integration and user adoption.
• Project Management: Working with department leadership, prioritize and oversee a portfolio of IT projects (e.g., system upgrades, new application implementations, infrastructure improvements). Establish project management best practices and track progress to successful, on-time delivery.
• Budget & Vendor Management: Develop and manage the IT department budget, identifying strategic investment opportunities in technology while controlling costs. Negotiate and manage vendor and consultant relationships, contracts, and service agreements to ensure high-value, cost-effective solutions.
• Collaboration & Support: Work closely with all divisions (Revenue, Mission Operations, Support Operations and Brand & Communication) to understand their technology needs and deliver solutions that advance their objectives. Provide excellent customer service to staff and volunteers, ensuring timely support and training on IT systems.
• Policy & Governance: Establish and enforce IT policies and procedures, including data governance, security protocols, and acceptable use policies. Stay current with industry trends and best practices and advise senior leadership on emerging technologies and opportunities.
  
  

Supervision Responsibilities

Oversees Information Technology staff and IT vendors.

Additional Responsibilities

Perform other duties as assigned.

Education And Experience

Bachelor’s degree in computer science, information technologies, or related field is required, an advanced degree or relevant certifications such as PMP, ITIL or CISSP are preferred. Must have a minimum of seven years of progressive experience in a business environment including three years leading technical teams. Experience implementing or managing enterprise business systems (ERP/CRM) preferred, experience with Oracle NetSuite is highly preferred.

Knowledge, Skills, And Abilities

• Knowledge and support of the RMEF’s mission, goals, programs and activities.
• Broad knowledge of IT infrastructure, enterprise applications and modern cloud technologies.
• Hands-on experience with network administration, system architecture, cybersecurity and end-user support management.
• Demonstrated ability developing and executing IT strategies that align with organizational goals. Ability to translate broad vision into actionable plans.
• Excellent verbal and written communication skills. Ability to effectively communicate with RMEF employees and lead volunteers.
• Strong analytical, quantitative, and problem-solving skills.
• Ability to effectively collaborate with a variety of staff and be viewed as a team leader. Must demonstrate the ability to team with individuals with different levels of knowledge and expertise.
• Must have the ability to manage, motivate, and lead staff.
• Must be customer service oriented and be able create and maintain a department focused on providing excellent customer service.
• Must be able to independently solve problems with practical solutions and effectively implement those solutions.
• Must be able to work under stressful conditions, effectively manage multiple priorities demonstrate flexibility with change, and meet deadlines under pressure.
• Ability to represent RMEF professionally demonstrating a professional, positive approach.
• Must have the ability to manage and resolve conflict.
  
  

Physical Demands

Can sit for long periods. Constant use of office equipment such as telephones, computers, and copy machines are necessary. Some light lifting and bending are also necessary. Some travel may be required.

The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.