Handyman Lead Specialist

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

• The Handyman Lead Specialist oversees the daily operations of the Safety of Seniors/Handyman Program, a fall prevention and minor home repair program for 60+. This role ensures compliance with Volunteers of America guidelines and includes responsibilities such as volunteer recruitment and management, data collection, and implementing the home safety assessment program. The Handyman Lead Specialist also handles administrative tasks, including answering phone calls, processing service requests, maintaining records, and coordinating communication between clients, volunteers, and partner agencies
  
  

Essential Duties And Responsibilities

Program Operations

• Ensure that the senior's voice is heard, and their ideas play a prominent role in programming.
• Receive phone call requests for services, perform intake assessments, assess repair needs, and document necessary details.
• Clearly communicate program service limitations and available assistance to clients.
• Accurately enter and maintain client and service data in ServTracker, ensuring records are up to date and properly documented.
• Maintain an updated referral list and refer clients to appropriate services as needed.
• Conduct follow-ups with clients to assess service satisfaction and address any concerns, ensuring continuous program improvement.
• Assist with grant reporting and documentation as needed to support program funding and compliance.
• Process invoices in compliance with VOAC procedures and vendor account requirements, ensuring accuracy and timely submission.
• Coordinate with volunteers and Handyman Technicians to assign and schedule jobs.
• Ensure services align with the evolving needs of older adults by analyzing service statistics, demographic trends, and best practices.
• Plan and implement outreach efforts to raise awareness of program services and educate the public on the needs of older adults.
• Monitor and manage program inventory, including tools, materials, and supplies needed for minor repairs.
• Ensure compliance with safety and risk management procedures, including proper documentation of client interactions.
• Assist with volunteer and Handyman Technician recruitment, orientation, and recognition to support program needs.
• Serve as a backup for minor handyman repairs when needed, while primarily focusing on administrative duties, client coordination, and program management.
• Complete additional tasks as assigned in alignment with program goals.
  
  

Supervisory Responsibilities

• None
  
  

Anticipated Outcomes

• Provide 1,500 Units of Service to our community members
• Increase program volunteer engagement by 10%
  
  

Working Conditions And Physical Requirements

• Driving in company vehicle(s) to a variety of locations occasionally in adverse weather conditions.
• Specific vision abilities required by this position include close vision, distance vision and the ability to quickly adjust focus
• Ability to lift 25 pounds.
  
  

Position Type and Expected Hours of Work

• Full Time Non-Exempt
• Monday – Friday 8am – 4:30pm and designated holidays.
• Evening and/or weekend hours may be required based on program events or assigned job duties.
  
  

Salary: $21.50-$22.60/hr

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [email protected] to begin the Interactive Process.

Requirements

Competencies

• Models core culture attributes of Volunteers of America- Colorado Branch that include “Airs” (Accountability, Integrity, Respect, and Servic).
• Models and pursues with vigor Volunteers of America – Colorado Branch three critical virtues of HHH (Hungry, Humble, and People Smart).
• Ensures all other outcomes are met as required by the funding source and Volunteers of America Colorado
  
  

Minimum Qualifications Of Position

• Strong communication and customer service skills
• Bachelor’s degree in related area or the equivalent relevant experience.
• Own transportation, valid Colorado driver’s license, and proof of insurance.
• Pass criminal background check and is bondable.
  
  

Preferred Qualifications Of Position

• Experience in or knowledge of general handyman services, including minor plumbing, carpentry, and electrical repairs.
• Volunteer Management Experience
• Fluent in Spanish
  
  

Knowledge And Skills

• Demonstrated communication skills, both verbal and written.
• Good organizational skills.
• Demonstrated proficiency to utilize computer applications in a Windows and Microsoft Office environment.
  
  

Salary Description

$21.50-$22.60/hr