IT Technical Onsite Support Intern

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Requisition ID: 23855

REV Group companies are leading designers and manufacturers of specialty vehicles and related aftermarket parts and services, which serve a diversified customer base, primarily in the United States, through two segments: Specialty Vehicles and Recreation Vehicles. The Specialty Vehicles Segment provides customized vehicle solutions for applications, including essential needs for public services (ambulances and fire apparatus) and commercial infrastructure (terminal trucks and street sweepers). REV Group's Recreational Vehicles Segment manufactures a variety of RVs from Class B vans to Class A motorhomes. REV Group's portfolio is made up of well-established principal vehicle brands, including many of the most recognizable names within their industry. Several of REV Group's brands pioneered their specialty vehicle product categories and date back more than 50 years. REV Group trades on NYSE under the symbol REVG. Investors-REVG

What a day in the life of an IT Service Delivery Analyst at REV Group looks like

THIS ROLE WILL BE 20 HOUR PER WEEK FLEXIBLE MORNING OR AFTERNOONS

The IT Technical Onsite Support Intern provides technical support to end users in person, by phone, or via email.

Typical duties include configuring computer systems, diagnosing software issues, and troubleshooting network problems.

Additional key responsibilities include field-based projects related to office or plant openings, changes, or closures, as well as implementing new technologies.

• Set up, install, and maintain desktop, laptop, and printer hardware/software, plus peripherals.
• Assist in the setup and maintenance of site network file structures, access rights, network security, network users, network printing, and desktop user environments.
• Provide hands-on support to troubleshoot and repair issues with the site network, server, and telephony infrastructure.
• Support core Microsoft business software, including Office, Windows 10, and Teams.
• Assist in the installation and support of LAN, WAN, and wireless networking devices, specifically Cisco/Meraki hardware.
• Ensure compliance with organizational standards regarding antivirus protection, software licensing, approved software, and hardware usage.
• Provide end-user technical support both onsite and through remote tools (primarily Dameware).
• Escalate issues and concerns to IT leadership as needed.
• Document all support calls to track system performance and generate metrics reports.
  
  

Required Education, Skills, And Experience

• Currently pursuing an Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent experience.
• Ability to document and follow up on all cases until closure.
• Strong troubleshooting and structured problem-solving skills.
  
  

What Makes REV Unique

• Military-friendly employer
• Education reimbursement
• Career development opportunities
• Opportunities to relocate to other REV locations
  
  

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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