SVP, Digital Transformation

Operations Opportunity in Insurance Industry

SVP, Digital Transformation, Highland Capital Brokerage

Location(s):

3535 Grandview Pkwy., Suite 500, Birmingham, AL 35243

2300 Windy Ridge Parkway, Atlanta, GA 30339

877 Executive Center Drive West, St. Petersburg, FL 33702

7755 Third Street North, Oakdale, MN 55128

12325 Port Grace Boulevard, La Vista, NE 68128

18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

Remote applicants may potentially be considered for this role.

Schedule: Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Non-remote employees must be willing to work this schedule. Given the regional and travel requirements for this position, Osaic is open to remote applicants for this position.

Role Type: Full time

Salary: $175,000 - $200,000 per year + Sales Incentive Compensation

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.

Our competitive salaries are just one component of Osaic’s total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more.  To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits

Summary

The SVP of Digital Transformation will work to strategically integrate digital technologies into business processes, culture, and customer experiences across New Business and Underwriting. This role will lead enterprise-wide modernization through digital transformation initiatives that optimize operational efficiency, enhance risk assessment capabilities, and deliver data-driven customer value. The position requires expertise in strategy roadmap execution, cross-functional leadership, and predictive analytics implementation to fundamentally transform operations while maintaining alignment with organizational strategic goals.

Responsibilities

• Drive leadership in the planning, design, and implementation of innovative business solutions in New Business processes and move Underwriting into a future state by defining vision, strategies, and tactics to address shifts in our business and the industry, to optimize Highland’s competitive position
• Explore changes to current New Business environment and propose the use of digital technologies to create new or modify existing processes
• Implement automation to improve customer service and experience to meet the changing business and market requirements by addressing the shifting of consumer expectations
• Use AI driven insights to improve efficiencies
• Continually deploy tech at scale that will create value to the organization by addressing the current processes, technology, and people in place
• Reskill employees in both New Business and Underwriting by improving efficiencies, adding creativity, and building for the future
• Develop ways to automate underwriting using AI and algorithms to enable more sophisticated risk assessments, personalized policy recommendations and enhance the customer experience
• Facilitate Strategic Planning initiatives involving digital strategy of EMC, for the New Business and Underwriting departments, and be the driving force to execute among key stakeholders
• Measure and manage financial metrics and goals for the digitization of New Business and Underwriting areas to assure they are meeting Highland’s objectives, and assist in managing and setting departmental budgets for the teams
• Play a role in the company’s senior leadership to include assistance in setting strategic goals that will drive digital growth and results for transformation of how business handled
• Be able to make data driven decisions, while keeping a tab on market trends and customer behaviors
• Maintain critical relationships with all stakeholders, including parent company relationships, as well as external vendors and viable partners
• Research new markets and opportunities and make recommendations to grow revenue across the organization and for continued business success
• Make it easier for our customers to do business with us through digital channels as well as providing more personalized service
• Optimize customer expectations while enhancing work structures and improving processes and profitability
• Leveraging the efforts and talents of individuals across the New Business and Underwriting departments and have outline for new talent acquisition and retention
• Maintain vendor/partner ecosystems for co-development of specialized solutions in enhancing Highland’s digital footprint
• Maintain knowledge of industry trends, products, technologies, and resources
• Identify availability and readiness of resources withing the two departments as well as gaps
  
  

Education Requirements

• Bachelor’s Degree Required.
  
  

Basic Requirements

• Minimum of 10+ years’ experience
• Strong business technology acumen
• Highly analytical with an elevated level of strategy experience or similar management consultant experience
• Possess a meticulous organization and process management skillset that allows for management of a wide range of initiatives
• Impeccable communication skills
• Strong decision-making skills
• Business Process Improvement
• Proficiency with Microsoft Office (specifically Outlook, Word & Excel)
  
  

Preferred Requirements

• Life and Health License a plus
  
  

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.