IT Manager

Bailey-Harris Construction Co., Inc. is seeking a full-time IT Manager.

Essential Duties and Responsibilities:

Daily Responsibilities

• Availability & Support
• Manage open tickets and review with MSP if any need immediate attention
• Administrative support for SharePoint Intranet site
• Provide support beyond office hours for critical issues (servers & complete network outages).
• Monitor and address 24/7 alerts related to power outages, switch/AP failures, and VM issues.
• Common IT & Network Issues
• Troubleshoot Windows 10/11 OS issues, OneDrive sync errors, VPN connectivity issues, and email/spam filtering.
• Resolve printer, software (ComputerEase, Procore, Sage Estimating, On-Screen Takeoff), and hardware issues
• Provide network infrastructure support & Coordinate with MSP as necessary (Access Points, Switches, Phone Systems).
• Assist with Business Verizon accounts and coordinate with MSP and third-party vendors.
• Assist with VoIP, video conferencing, and cloud-based collaboration tools.
  

Multi-Day Processes

• Employee Onboarding & Offboarding
• Order and set up laptops, monitors, iPads, iPhones.
• Create accounts in LocalAD, sync with AzureAD, and configure mobile devices via Microsoft Intune.
• Install essential software: Bluebeam, Outlook, VPN, FieldEase, Network Drives, SharePoint.
• Set up workstations and conduct IT orientation for new employees.
• Coordinate with cell phone providers for mobile device setup and refresh.
• Jobsite & Office Network Setup
• Coordinate with project managers to determine network needs.
• Install and configure wired and wireless networks for job sites and corporate offices.
• Deploy temporary and permanent networking solutions for construction sites.
• Configure mobile networks and satellite connections in remote locations.
• Ensure VPN connectivity, firewall setup, and ISP coordination for stable internet.
• Assist field personnel with network equipment setup and troubleshooting.
• Coordinate with Copier company and ensure connection with network equipment
  

Network Security & Compliance

• Cybersecurity Measures
• Implement firewalls, intrusion detection systems (IDS), and security protocols.
• Monitor network activity for potential threats and manage access controls.
• Ensure compliance with ISO standards and conduct risk assessments.
• Perform network audits and maintain security documentation.
  

Network Performance & Disaster Recovery

• Network Optimization
• Monitor network performance and optimize bandwidth usage for high-demand applications like BIM & CAD.
• Implement Quality of Service (QoS) policies for essential data traffic prioritization.
• Upgrade network hardware and software to enhance efficiency and scalability.
• Disaster Recovery & Redundancy
• Develop and maintain disaster recovery plans for critical IT infrastructure.
• Implement redundancy solutions to minimize service disruptions.
• Document network configurations and emergency response procedures.
  

Vendor & Stakeholder Coordination

• Third-Party Collaboration
• Work with MSPs, ISPs, and external vendors for network installations and upgrades.
• Coordinate printer setup and maintenance with designated service providers.
• Assist in the procurement of networking equipment ensuring cost-effectiveness.
• IT Asset Management
• Maintain records of IT equipment, mobile devices, software licenses, and networking infrastructure.
• Participate in BH IT Department asset management and periodic reviews.
• Travel periodically to jobsites and corporate offices for IT assessments.