Service Desk Technician

REV Federal Credit Union


Date: 2 weeks ago
City: Summerville, SC
Contract type: Full time
Duties & Responsibilities

Assumes responsibility for configuring and maintaining information systems as directed.

  • Generate good will by building good relations and provide competent, courteous, and concerned service to all members and employees.
  • Install, configure, and maintain information systems applications, both on-premises and cloud-based, ensuring compatibility with existing applications.
  • Provide 1st and 2nd tier support via the IT service desk.
  • Working with Systems Administrators to ensure proper development and application of software policies.
  • Working with Service Desk Technician II position, maintain an accurate inventory of all PC hardware and branch equipment as assigned.
  • Provide phone support for end-user issues as needed.
  • Engage in regular visits to branch locations, building rapport and verifying support satisfaction

Assumes responsibility for documentation and teammate support.

  • Update and verify systems documentation in a central shared location.
  • Use IT service manager software to address, update, and resolve all service requests.
  • Conduct research on software products to justify recommendations and to support purchasing efforts.
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in the Employee Experience.
  • Follow all security measures to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure.
  • Review system logs and messages to identify and report on possible violations of security.
  • Assist in the preparation of any training materials related to supported IT systems.
  • Document and report on internal investigations of possible security violations.
  • Assumes responsibilities for related duties as required or assigned.

Skills & Qualifications

EDUCATION/CERTIFICATION & EXPERIENCE:

  • Associates degree or comparable technical education certificate.
  • CompTIA A+ or Net+ strongly preferred
  • Valid driver’s license
  • Repairing and troubleshooting PC hardware and Windows operating systems.
  • 1 year of experience in IT customer support – help desk, field support, etc.
  • 1 year of PC support in a Windows environment.

Skills/Abilities

  • Strong analytical and problem-solving skills.
  • Well organized.
  • Good communications skills.
  • Ability to assist and train others.
  • Position will require long periods of sitting and computer use.
  • Ability to lift up to 30 lbs. unassisted

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