Parts Representative

About ANA:

Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.

ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a Parts Representative to join our growing team in an onsite position in Henderson, NV.

ANA’s Parts and Support departments work hard to help our customers keep their machines in tip-top shape by actively coming up with creative solutions. We are looking for a Parts Representative who loves to solve problems and help customers. This role serves all external and internal customers by receiving inbound calls and emails, while providing part support consisting of part troubleshooting, tracking calls, creating new solutions and procedures to assist customers as needed. The Parts Representative role provides part look-up and support help along with RMA assistance to customers. A Parts Representative will assist customers with part identification and preparation of parts that need service setup prior to shipment from warehouse and customer use. A Parts Representative is an excellent problem solver, an expert multitasker, a positive team member and is process oriented. The Parts Representative is a good teacher that instills confidence in customers internally as well as externally through phone and email support. The Parts Representative role requires a customer first attitude that is trustworthy, open, honest, kind, and can maintain a positive attitude in the face of adversity and frustrated customers. The Parts Representative has excellent computer skills and understands basic engine and unit manuals. Parts Representatives are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing their knowledge of the parts they sell, they can greet customers, help them locate the parts they need and educate them about part function.

The Parts Representative plays a crucial role in ensuring efficient and accurate handling of parts orders and inquiries. This position involves interacting with customers, vendors, and internal teams to facilitate the smooth flow of parts department related transactions.

The position is fully onsite, and the work schedule is weekdays at 8:00 – 4:30pm.

This role reports to the Parts Manager.

Role & Responsibilities:

• Customer Interaction: Receive and process customer inquiries and orders for parts via phone, email, text, or in-person. Provide information about available parts, prices, and delivery times. Address customer concerns, resolve issues, and ensure overall satisfaction.
• Order Processing: Accurately enter parts orders into the system. Coordinate with the warehouse or relevant departments to fulfill orders promptly. Monitor order status and provide updates to customers as needed.
• Inventory Management: Maintain accurate records of parts inventory. Conduct regular inventory checks and reconcile any discrepancies. Coordinate with procurement to restock inventory as needed.
• Technical Knowledge: Develop and maintain a good understanding of the products and parts being sold. Assist customers in identifying the right parts for their specific needs. Stay informed about product updates and changes.
• Documentation: Prepare and maintain necessary documentation, such as invoices, shipping labels, and tracking information. Generate reports related to sales, inventory, and customer interactions.
• Communication: Collaborate with other departments, including sales, customer service, and logistics, to ensure a seamless operation. Communicate effectively with vendors to obtain product information and pricing.
• Quality Assurance: Ensure the accuracy of order details, pricing, and delivery information. Monitor the quality of received parts and address any issues promptly.
• Make ANA Customers’ World Easier
• Answer inbound parts calls, emails and texts to help resolve customer service and parts issues
• Make outbound parts calls, emails, and texts to help sell customer service and part components
• Research part issues with the help of internal and external resources
• Use multiple [engine and unit] manuals to provide part support
• Communicate and educate customers with easy to understand language in regards to parts
• Track customer calls (all parts contacts in the appropriate system for accurate record-keeping)
• Answer Parts phone line (Primary)
• Manage [email protected] email account (Primary)
• Sell Parts and Maintenance kits
• Achieve growth and hit sales targets by successfully maintaining and developing parts sales
• Maintain the ANA culture
• Updates professional knowledge through constant study of ANA products
• Helps provide a positive team spirit daily
• Other duties as assigned
  
  

Qualifications:

• High school diploma or equivalent; additional education or certification in a relevant field is a plus
• Previous experience in parts sales, customer service, or a related field
• Inventory counting and reporting
• High volume order entry
• Strong oral and written communication and interpersonal skills with internal and external facing customers and team members
• Detail-oriented with excellent organizational abilities
• Basic computer skills and familiarity with inventory management software
• Technical knowledge related to the industry or products is an advantage
• Strong root cause problem solving/research skills
• Understand and maintain safety standards
• High volume order tracking
• Team player
  
  

Attributes:

• Ability to listen with empathy to customers
• Maintain a sense of urgency to resolve customer problems and a positive attitude in high-pressure situations
• Ability to generate sales/margin growth
• Follow-through with all assignments
• Trust-worthy and self-motivated with limited supervision
• Must be able to multitask while following company standards
  
  

ANA’s Core Values:

• Root Cause Problem Solving
• Be Creative with Solutions
• Build open and honest relationships
• Build a positive team and family spirit
• Be inclusive
• Look for better ways
• Be humble
• Urgency
  
  

Benefits & Perks:

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Flexible Spending Account
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Employee Appreciation Programs
  
  

$16 - $19 an hour

The hourly rate for this role is $16.00 - $19.00 per hour, which serves as a guide for pay decisions. Final compensation will be determined by a of factors, such as candidate's qualifications, experience, and skills, as well as pay equity considerations.

You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.

ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.