Systems Trainer

Reporting to: Systems Training Manager

Contract type: Full Time, Permanent

Location: Remote, but with regular office and care branch attendance required

About Cera

We at Cera are offering an exciting opportunity to join one of Europe's fastest growing health tech startups. Cera's vision is to empower people to live longer and better lives in their own home, through the use of technology, professional care and support. Joining Cera, you will be contributing to making this vision a reality. The

work you will do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference. We are changing the way people receive care by empowering our professional carers with insight and improved decision making. We believe technology can enable carers to do what they do best, care.

Job Purpose: The Systems Trainer will be responsible for delivering both face to face and remote based training to all branch staff as the System Transformation team implements Cera Technology to their branch. You will be a subject matter expert on the systems being trained out and ensure your training style is one that promotes the use of Cera Technology with passion and excitement to engage branch staff in this system transformation project.

Key Duties And Responsibilities

Work collaboratively with stakeholders in the System Transformation, Operations Management, L&D, IT, Quality and Business Support Teams to

ensure the smooth delivery of training within the integration programme.

Drive continuous improvements liaising with System Transformation, Business Support, L&D, Operations and Quality to drive improvements to systems training being delivered.

Ensuring high standards with regards to quality of training delivery.

To deliver training as and when required by the business.

Ensure feedback is provided post-delivery of training to the System Transformation and Business Support teams.

Manager systems training materials, including training plans, delivery notes

and any slides and e-Learning materials.

Accountable for driving faster adoption through the effective training of the

end users.

Build long-lasting relationships with local and regional stakeholders at all

levels.

Ensure the team has the right skills and development to deliver the required systems training needed.

Documenting lessons learned during the implementation.

Person Specification Essential

You must be able to travel over 90% of the time including overnight stays so a driving licence is essential.

Demonstrable training background and experience including onsite classroom

based, 1-2-1 coaching and remote based training.

Experience working in a team-oriented, collaborative environment.

Very strong organisational and time management skills, able to demonstrate

the ability to work to deadlines while working in a high pressure environment.

Proven ability to influence others without having positional authority.

Change management experience, including communications, engagement, behavioural and cultural change.

Excellent communication skills, ability to simplify complex topics for non technical stakeholders.

Excellent listening and interpersonal skills with all levels of stakeholders.

Logical and efficient.

Excellent IT skills, particularly in Google Workspace or Excel and other Microsoft Office applications.

Very strong planning, organisational and time management skills, able to demonstrate the ability to work to deadlines while working in a high pressure environment.

Be able to work independently without the need for constant supervision.

Self-motivator for meeting deadlines and for enthusing service improvement

through effective training and coaching.

The ability to be flexible, adaptable to change and good at problem solving.

A strong operational awareness, with an ability to understand situations from a user's point of view

Experience of producing systems user guides and process manuals.

Full UK Driving License.

Desirable

Experience within health and social care.

Training or project management qualification.

What We Offer

Training and development for your role and future career development.

Competitive salary, discretionary bonus and long term employee schemes.

25 days holiday + your birthday off on top of bank holidays.

Laptop and full remote IT package setup to work remotely.

Company pension scheme.

Employee Assistance Programme.

Service and Recognition awards.

What's it like to be part of the Cera Team

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.