Player Services Representative
Full House Resorts, Inc
Date: 2 weeks ago
City: Waukegan, IL
Contract type: Part time
Job Details
Description
Essential Job Functions:
$17 – $27
Description
Essential Job Functions:
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and American Place and departmental policies and procedures;
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees;
- Register arriving guests by completing appropriate paperwork and obtaining proper payment information;
- Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players’ Club;
- Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information;
- Create and issue Players Services cards and promote the program and related promotions;
- Maintain integrity of database by following precise standards of data entry;
- Ensure the protection of customer’s rewards and credit lines;
- Settle account balances of departing guests by accepting payment and handling cash drawer.
- Investigates and resolves general billing discrepancies;
- Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel;
- Print and process routine reports and may assist in the training of new departmental employees;
- Promote positive public/employee relations at all times;
- Maintain a clean, safe, hazard-free work environment within area of responsibility;
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations;
- Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations;
- Perform other duties as assigned.
- High School/GED preferred
- Prior high-volume customer service experience
- 1-year related experience strongly preferred
- Bilingual A Plus
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
- Excellent Verbal Communication skills are required
- Must be highly organized and detail-oriented with strong decision-making skills
- Ability to thrive in a fast-paced multi-tasking, hands-on environment
- Ability to establish and maintain positive working relationships
- Ability to work overtime and irregular hours
- Strong Computer Skills
- Understanding of various telecommunications equipment
- Must be able to stand and walk for extended periods. Other physical demands of this job may include but are not limited to; sitting, bending, lifting to a minimum of 25lbs, reaching, pulling/pushing, kneeling, squatting, and grasping
- Medical, Dental, & Vision
- Voluntary Life, AD&D, &
- Disability Insurance
- Volunteer Time Off,
- Ventra Program
- 401K + Employer Match
- Paid Time Off
- Tuition Reimbursement
$17 – $27
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