IT Support Analyst

Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the team in Dothan, AL. IT Support Analysts are responsible for providing technical support, assistance, and help with basic IT support and training for all end users. This position is also responsible for resolving issues promptly and keeping the users informed on the status of their open cases. End-user support will be provided by leveraging PC remote control software, telephone, video conferencing, email, etc. The Support Analyst team will work closely with all the other IT departments to resolve any IT issue.

What you will do:

• First point of contact for troubleshooting IT issues
• Thoroughly document both issues and resolutions
• Monitor ticketing system and emails for issues submitted by end-users
• Maintain computer inventory
• PC setup and deployment for new and existing employees
• Setup, deploy, and support mobile devices
• Create and manage Active Directory accounts for end-users
• Assist with onboarding of new employees and off-boarding of exiting employees
• The front line in enforcing company security and usage policies
• Monitor and audit workstations to ensure that the OS, AV, and other software are up to date

Knowledge, Skills, and Abilities:

• Strong computer, analytical, and people skills
• Experience and strong understanding of Microsoft operating systems; both server and workstation
• Understanding of Microsoft Office Suite
• Understanding of network infrastructure and concepts

Requirements:

• Two-year degree in computer-related studies or certification equivalent
• Certifications are a plus, but equivalent and relevant education, experience, and training are acceptable
• Some travel required
• On-Call rotation with additional pay.

This is an in-person, in-office position. This is not a remote role.

Why you should work for Construction Partners:

At Construction Partners, we don’t just build roads – we build leaders. We provide opportunities for our employees to grow and develop meaningful careers at all levels. In addition, we offer a wide variety of benefits to support our employees’ well-being, including:

• Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with employer matching
• Paid vacation and holidays
• Employee Stock Purchase Plan (Construction Partners, Inc.: ROAD)
• Employee Assistance Program
• Professional Development Opportunities

Construction Partners, Inc. is an Equal Opportunity Employer, including Disability/Veterans.

Construction Partners, Inc. complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please let us know.