Entry Level Customer Service Agent

Job Title: Entry Level Customer Service Agent

Location: Raleigh, NC

Job Type: Full-Time

Job Overview

We are looking for an enthusiastic and motivated Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels. You will have the opportunity to engage with customers, address their inquiries, and resolve any issues they may encounter.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and account management.
• Resolve customer complaints and issues in a courteous and efficient manner.
• Document customer interactions and feedback accurately in our database.
• Collaborate with team members to optimize the customer experience.
• Provide support during high volume periods to maintain service standards.
  
  

Qualifications & Skills

• High school diploma or equivalent; some college experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team-oriented environment.
• Basic computer skills and comfort with various software applications.
• Positive attitude and enthusiasm for helping customers.