Scheduler for ABA Services

Under the direction of the DV Therapy - Office Manager, the administrative assistsant will be responsible for duties to include but not limited to, overseeing the front office/waiting room areas, recruiting entry-level clinicians for our new ABA program, scheduling clients specifically for ABA therapy.

• Assist with maintaining the master schedule to ensure meetings/trainings/workshops are reserved, organized and the facilitator’s needs are met as it pertains to location set up.
• Schedules all ABA clients for contracted hours, for in-home or in-clinic sessions
• Assists in recruiting of new entry-level clinicians for ABA program
• Assists in coordinating new intakes, upload paperwork to the appropriate departments.
• Assist with scheduling therapy rooms for therapy sessions.
• Responsible for creating and updating program Intake Packets and creating charts/files.
• Ensures all incoming clients are greeted and telephone calls are properly handled in a professional and timely manner.
• Ensures HIPAA standards are met when clients sign in for scheduled appointments.
• Attends to the waiting room and waiting room activities, and ensures safe and respectful behaviors are promoted in the area and cleanliness is maintained.
• Receives and channels all telephone calls to designated DV Therapy employees and notifying employees when visitors and/or clients arrive.
• Maintains an up to date telephone directory and emergency call list of DV Therapy Employees
• Practices effective teamwork and maintains a professional and positive image. Offers and accepts help when needed.
• Utilizes electronic mail extensively for communication purpose.
• Assist in making sure all documents have been uploaded before shredding.
• Utilizes word processing, databases, and/or spreadsheet software to store, edit, format, print and revise letters, memos, statistical tables, reports questionnaires, forms, labels and other related material.
• Responsible for filing and open/locking cabinets on daily basis.
• Assist in auditing charts and checklists as requested.
• Perform related functions or other duties as assigned.
  
  
  

QUALIFICATIONS:

• Minimum of 1 year scheduling experience, preferred
• Minimum of 1-year reception/clerical experience required.
• Spanish speaking required.
• Experience answering multi-line inbound calls.
• Professional working manner with excellent phone etiquette and strong customer service orientation.
• Adheres to the department policies around confidentiality, HIPAA and clients rights.
• Possess excellent verbal and written communication skills.
• Energetic personality who is able to handle a variety of tasks.
• Microsoft Word, Excel and Outlook proficiency.
• Experience working within an electronic health record system preferred.
• Possession of a valid California driver’s license, car insurance and ability to drive.
• General working hours are Monday - Friday 9 am to 6pm. Possible early end time on Fridays
  
  
  

Education:

• High school or equivalent (Preferred)
  
  
  

Experience:

• Reception/clerical: 1 year (Preferred)
• Scheduling in an ABA practice (Preferred)
  
  
  

Work Location:

• One location