Support Engineer

Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser-no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.

About The Role

As a Support Engineer you are at the forefront of helping those developers create. In a given day you'll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use.

We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves.

You will work on a small team of other support specialists and engineers from around the world. The role reports to the Support Manager.

You Will

• Work directly with Replit customers via support tickets to solve product issues, bugs, and provide technical guidance.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Lead customer-facing communications for outages and incidents.
• Look for, lead, and ship improvements to how the support team operates.
• Help on-board new members of the support team.
  
  

Required Skills and Experience:

• Prior experience in software development or systems engineering.
• Demonstrated experience building applications with Javascript, Python, or similar languages.
• Excellent communication skills.
• Initiative to ask questions when encountered with the unknown.
  
  

Bonus Points

• Experience on a remote technical support team.
• Has used Replit in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
  
  

What we value:

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
• Continuous learning: Passion for staying current with industry best practices and new technologies
• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
  
  

Full-Time Employee Benefits Include:

Flexible Work Hours

Competitive Salary & Equity

Home Office Set-Up Stipend

Health, Dental, Vision and Life Insurance

Short Term and Long Term Disability

Monthly Expenses Stipend

Paid Parental, Medical, Caregiver Leave

Flexible Time Off (FTO) + Holidays

Quarterly Team Gatherings

Want to learn more about what we are up to?

• Replit Blog
• Amjad TED Talk
  
  

Interviewing + Culture at Replit

• Life at Replit
• Operating Principles
• Reasons not to work at Replit
  
  

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

This is a full-time role that can be held from our Foster City, CA office. The hybrid role has an in-office requirement of Monday, Wednesday, and Friday.