IT Desktop Support Engineer

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

Benefits

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• The starting salary that Lucet reasonably expects to pay for this position ranges from $50,000 - $60,000 annually, PLUS an annual performance-based, discretionary . Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Health Insurance – $0 premium for employee-only coverage in our core program for those participating in our Wellbeing Incentive Program.
• 401(k) with competitive employer match
• Company paid life and disability insurance, wellbeing incentives, and parental leave
• Professional development opportunities and tuition reimbursement
• Paid time off including paid time off for volunteering
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
  
  

What You Will Do - Essential Functions

The IT Desktop Support Engineer is responsible for providing technical support to all organizational hardware, software (proprietary and purchased) and peripheral equipment while ensuring optimal workstation performance and excellent customer service. Additionally, the role works across a broad range of technologies and liaises across multiple areas of the business to support incidents, requests, problems, IT asset management lifecycle and organizational projects.

• End User Support & Guidance:
• Provides support for end users, including hardware, software, and peripheral equipment (laptops, desktops, printers, mobile device management, etc.)
• Provides guidance to end users on the effective utilization of desktop applications.
• Inventory & Asset Management: Performs hardware, software, and consumables inventory/asset management, covering all lifecycle phases (purchase, prep, deployment, upgrades, maintenance, decommission, recycling).
• Device Installation & Upgrades: Installs and upgrades organizational computing devices, IoT devices, voice devices, and associated equipment.
• Technical Documentation & Service Management: Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  

Who You Are

• Required Qualifications
• Associate’s degree in Information Technology or Information Security field, technical program or a minimum of 1 year of relevant experience in supporting enterprise level hardware and software
• Excellent relationship building and communication skills
• Ability to handle multiple responsibilities at one time
• Organized, quick learner, detail oriented
• This position requires driving. Employee must have an active driver’s license and must be insurable. Lucet will request a motor vehicle record from the appropriate authority.
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

• Someone who embodies our values by:
• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
• Thrives on change and readily accepts new assignment and challenges
• Works with a professional demeanor under pressure
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Explains difficult/complex information to others in straightforward situations; works to build consensus and negotiates with others to adopt a different point of view
• Impacts quality of own work and the work of others on the team; works within guidelines and policies
• Works independently, receives minimal guidance
• Successfully supports and/or leads projects with minimal oversight
• Ability to manage time, prioritize and multi-task
• Working Conditions:
• Work is performed indoors in a typical office environment- not substantially exposed to adverse environmental conditions
• Frequent exposure to VDT screen
• Frequent use of office machines to include telephone, copier, computer and fax machine
  

We encourage applicants with a range of experiences who can demonstrate how their qualifications and skills align with the requirements of this role.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.