Front Office Coordinator

Job Title: Front Office Coordinator

General Summary of Duties: Performs various clerical duties for office manager, clinical services manager, or physicians including: answering telephones, taking messages, scheduling appointments, copying, and creating/filing charts. Responsible for data entry, filing insurance claims, and patient account follow up, as well as monthly reports.

Supervisor: Practice manager

Supervisory Responsibilities: None

Major Responsibilities/Tasks

• Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Process insurance and disability claims in an accurate and timely manner.
• Prepare insurance forms and associated correspondence.
• Verify account balances and refunds for accuracy. Provide information to patients regarding balances.
• Follow up with insurance companies to ensure that claims are paid timely and accurately.
• File records in appropriate sections of patient charts and keeps patient charts in proper order.
• Prepare patient charts in advance and file patient charts when complete.
• Transcribe letters and create forms as needed.
• Data entry of office visits, consults, and surgery including ICD-9 and CPT coding.
• Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.
  
  

EDUCATION: High school diploma or GED.

EXPERIENCE: Minimum of two years of administrative assistant experience in a medical office, including medical billing experience.

Knowledge

Performance Requirements:

• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of computer programs and applications.
• Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Knowledge of CPT and ICD-9 coding.
  
  

Skills

• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Skill in gathering, interpreting, and reporting insurance information.
• Skill in trouble-shooting insurance claims issues and resolving appropriately.
  
  

Abilities

• Ability to type 60 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to interpret and understand insurance benefits and reimbursement.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
  
  

Work Environment: Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.