Dispatcher
Rooterman Of Muncie
Date: 4 weeks ago
City: Muncie, IN
Contract type: Full time
Benefits:
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! We are looking to hire highly motivated dispatchers who want to be a part of a team. This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation. We work together to make our customers happy and get the calls run- so we can go home to our families!
Job Summary
First and foremost, your role as a Client Care Representative/Dispatcher is vital to the success of the company. You are the first chance to make an impactful impression on our customers.
You should approach your job with a sense of urgency. You should be organized and efficient. Be open to change and direction. A tried-and-true method might not always be the best option so do not fear change and/or trying new stuff.
Responsibilities
- Flexible schedule
- Paid time off
- Training & development
- Paid Training
- Career Advancement
- Flexible Scheduling
- Competitive Compensation
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! We are looking to hire highly motivated dispatchers who want to be a part of a team. This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation. We work together to make our customers happy and get the calls run- so we can go home to our families!
Job Summary
First and foremost, your role as a Client Care Representative/Dispatcher is vital to the success of the company. You are the first chance to make an impactful impression on our customers.
You should approach your job with a sense of urgency. You should be organized and efficient. Be open to change and direction. A tried-and-true method might not always be the best option so do not fear change and/or trying new stuff.
Responsibilities
- Promptly answer incoming phone calls
- Caringly assist callers with their needs. Be their Superhero!
- Effectively communicate via LiveChat, Email, and other forms of electronic communications
- Accurately schedule repair appointments based on service area and scope of work
- Actively communicate with the Dispatch Team regarding availability and skill sets
- Assist other team members as needed to accomplish shared goals
- Basic Office Experience
- Previous Call Center/Dispatch experience preferred
- Computer and data entry proficiency (Microsoft Office and iOS)
- Friendly, outgoing, and service driven
- Knowledge of ServiceTitan is a Plus
- Knowledge of QuickBooks is Beneficial
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