Customer Care Coordinator

Lensa is the leading career site for job seekers at every stage of their career. Our client, Lifeway Mobility, is seeking professionals in Burnsville, MN. Apply via Lensa today!

Imagine a more rewarding, day shift, Monday through Friday customer service opportunity where you truly help make a difference in people’s lives. Dive into an incredibly fulfilling role with an innovative and people-first company that places the focus on improving the lives of their customers and employees alike while earning up to $50,000/year to start along with unbeatable benefits.

Lifeway Mobility, a leader in accessibility solutions, is seeking a dedicated in-office Customer Care Coordinator to join their team in Burnsville, MN. This is a showroom location, so you will need to be in the office every day.

If you have customer service experience including in person and on the phone, along with stable job history, Lifeway Mobility wants to hear from you!

Why Customer Care Professionals Join The Lifeway Team

• Great benefits package including health, dental and vision with a portion of each paid for by Lifeway! Life insurance, short-term and long-term disability, 401k with company match, EAP, PTO, 7 paid holidays, and more!
• Competitive pay: Starting between $21- $24/hr, based on experience. You can earn up to $50,000 in your first year!
• Take ownership and make a real impact: Feel good about the work you do, knowing you are playing a key role in improving individuals’ lives by communicating directly with them and helping them to regain freedom and independence with our mobility solutions.
• Desirable Monday - Friday daytime schedule.
• Company Culture: Join a team of passionate people whose goal is to improve their customers’ lives with accessibility solutions to help people regain their freedom. You will feel important and valued both in your work and as an individual.
• Advancement: Lifeway Mobility is always looking for key players to move into higher level roles. You can advance within different levels of Customer Care, as well as Lead roles and Service Coordinator roles as well.
  
  

Essential duties/responsibilities:

• Answer and return phone calls, voicemails, and emails from prospective customers.
• Qualify customers to ensure Lifeway’s products meet their needs.
• Schedule evaluations for the sales team.
• Prepare customers and their families for in-home evaluations.
• Enter and manage customer details in the CRM system for a smooth handoff to Sales.
• Collaborate with the Sales Team and local branches to ensure efficient service.
  
  

About the Company: Lifeway Mobility is an accessibility solutions company that provides a wide variety of stair lifts, wheelchair ramps & lifts, elevators, transfer aids, and bath safety solutions to individuals and businesses across the US. Our mission is to understand the accessibility needs of our customers and their caregivers, then to identify the appropriate products and services that will meet those needs. We don’t approach our business with the aim to sell products, but rather to understand the holistic needs of the customer and provide recommendations to improve mobility, comfort, independence, and quality of life.

Lifeway Mobility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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