General Manager

Job Details

Description

The General Manager (GM) is responsible for all store operations to include RV Sales, Parts, and Service. Primary responsibilities include team development (goal setting, team building, recruiting, accountability, etc.), sales objectives, facility and merchandising, customer satisfaction, inventory, and budgeting and forecasting.

Reports to: Regional Vice President

Detailed Description

What you’ll do:

• Operations and Sales Leadership
• Provide excellent operational support to the organization, creating an environment that releases individuals and teams to dedicate their resources to client service
• Enable and empower team members to effectively function with clarity and efficiency
• Work with Parts & Service as well as Rental Department to ensure sales goals are achieved
• Meet sales goals by ensuring sales and finance staff work diligently to achieve their individual goals
• Oversee product merchandising for both lot inventory and showroom to ensure everything is well organized and clean
• Ensure lot flow and organization is effective as well as traffic control is in place
• Maintain a clean work environment throughout offices, showroom, and Parts & Service
• Monitor customer service feedback to ensure high levels of customer satisfaction

• Financial Oversight and Services Optimization
• Set quarterly and annual goals for store P&L for profitability
• Focus on budgeting and forecasting, enhancing accountability throughout each department
• Monitor, analyze, and act on actual budget and financial performance to optimize the store’s programs, financial outcomes, growth, and viability
• In partnership with the senior finance/accounting team, actively manage the financial performance, resources and cash management of the store
• Ensure profitability, cash flow and dividends are healthy and performing above industry trends when applicable
• Dedicate creativity, energy and resources to continuous process improvement, profitably enhancing procedures while reducing waste and minimizing risk

• Talent and Team Development
• Hire, train, and motivate all department managers
• Maintain consistent discipline and day-to-day management, holding team members accountable for their work
• Develop team members through goal setting, strategizing, and consistent development and training
• Meet with managers individually to develop monthly and annual goals and objectives, and to review actual performance
• Create and execute individual performance plans with team members and managers
• Address talent needs that support operational excellence and align with the store’s overall strategy for growth and delivery
• Strengthen recruitment initiatives, ensuring that positional capabilities and character requirements are clearly identified and evaluated prior to hiring
• Mentor leaders to increase capabilities and influence, guiding them towards excellence in delivery; invest resources in advancing key leaders into levels of greater responsibility
• Identify store-wide skill and training gaps and ensures proactive development plans are in place on a team and individual basis for appropriate levels of the organization
• Intentionally focus on associate development and retention at all levels, instilling a mindset with organizational leaders that they solve business problems through developing talent
• Partners with Management Team to maintain company communication programs and positive associate relations
• Fosters employee engagement throughout all levels of the organization.
  

What We’re Looking For

• Bachelor’s degree or relevant work experience
• Must be a highly detailed process driven leader and be able to hold the staff accountable for results
• Must possess a strong track record of superior results in a high-volume dealership
• Demonstrated dealership sales experience and management of a revenue generating team
• Comprehensive knowledge of sales management, merchandising, inventory, shrinkage control, security methods and consumer behavior
• Strong organizational skills and the ability to remain focused in a fast-paced environment
• Excellent verbal and written communication skills
• Solid organizational and multitasking skills
• An awesome attitude with impeccable interpersonal skills
• Strong problem-solving skills
• The ability to work independently as well as in a team setting
• Neat, clean, and professional appearance
• Valid driver’s license with an acceptable driving record
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers
  
  

Who We Are

Leland "Bish" Jenkins built his family business based on the principles of honesty, fair dealing, and treating customers right. Beginning in Eastern Idaho in the 1940's with the sale of livestock, Bish Jenkins and his family expanded the business into clothing, saddles, tack, and horse trailers. In 1989, one of Bish's grandsons wanted to purchase an RV from a local dealer. When he didn't like the price, he called the manufacturer and tried to buy one. But he needed to be a dealer. So, he bought six of them and Bish's RV was born!

For over 30 years, Bish's RV has expanded from its original location in Idaho Falls, ID to a thriving group of over twenty dealerships with locations in Idaho, Iowa, Michigan, Montana, Nebraska, Oregon, South Carolina, Texas, Utah, Virginia, and Wyoming. We're a different kind of RV dealership, dedicated to helping families find the perfect RV to help them create memories that will last a lifetime while also delivering exceptional customer service and treating each customer like family.

Our Mission

Bish’s RV is dedicated to giving you the best experience we can from start to finish. These are the reasons that Bish’s RV differs from all other dealerships. With these promises and a factory trained team that has been serving our customers since 1991, we are sure that you will be pleased with our service & experience.

• FREE Yearly Winterization – Valid at any Bish’s location
• Priority Service – We service what we sell & our customers come first
• Exclusive Diamond Club Membership offering the highest level of products and service
• Best Value Guarantee – Find a lower price on the same unit with the benefits and options, we’ll beat their deal
  
  

Our Vision: To be the place that employees choose to work, customers choose to shop, and vendors choose to partner. Our success at Bish’s RV is based on these four pillars:

Employee Development

We hire great people, train them, and then get out of the way! Our extensive career paths help our employees create their growth for future success.

Innovation

Technology is key to both the customer and employee experience. We’re putting new ideas to work and revolutionizing our business and our industry.

Customer Satisfaction

The customer experience is our #1 focus. We genuinely want to take great care of our customers.

Profitability

The RV industry is growing and so is Bish’s RV. We are one of the fastest growing RV businesses in the country and our growth creates new opportunities.

Why work for Bish’s RV?

At Bish’s RV we believe in three things: being genuine, having fun and being results-driven. We are dedicated to providing our customers and our employees with an atmosphere and culture that we can be proud of and stand behind 100%. We are a family-owned dealership, and we exemplify that mindset through our day-to-day operations and how we treat our customers and each other. We operate with integrity, honesty, and a genuine love for what we do.

Not only do we provide an environment that makes you want to come to work every day, but one that makes you think about what your future at Bish’s RV will be. We offer growth within the company that cannot be matched. We believe in looking to our current staff for promotional opportunities and mapping out their career goals in a realistic timeline. We want you to see an opportunity with our company as a career, not just a job.

Perks

• Aggressive compensation plans
• Rapid career growth and extensive career paths
• Annual incentive trip for top performers
• Generous health, dental, and vision benefits
• 401K matching up to 5%
• Company paid life insurance
• Tuition reimbursement program
• Gym reimbursement program
• RV Borrowing Program – use an RV on your days off!
• Team culture – we work hard and value hard work
  
  

How do you know you are right for Bish’s RV?

Our employees need to be hungry for success, have an awesome attitude, and always be willing to go the extra mile. We are growing at a rapid pace and need individuals with a background of proven success and the ability to work in a competitive and results-driven environment. We are looking for experienced professionals to help establish success and promote innovation. You need to be able to meet high expectations and demonstrate behaviors consistent with the Company’s values in all interactions with customers and co-workers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.